Department: Service

Reports to: Service Manager

Pay Type: Hourly $25 to $30 depending on experience

Direct Reports: None

The Service Technician is responsible for serving our customers and performing equipment and machine repairs and training. Responsibilities include performing routine maintenance both on-site and on customer job sites. The service technician may install and test products and provide customers with instructions on the proper usage of the product. To be successful you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, be physically fit to lift heavy equipment and work in outdoor environments.

You will be expected to demonstrate a great work ethic and lead your team by example. You will interact and collaborate with customers, the warehouse team, and office staff daily.

Essential Duties & Responsibilities

• Answering telephone inquiries and assisting clients

• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of equipment

• Using diagnostic tools to identify issues and evaluate the available information

• Ensure all equipment is clean, tagged, and properly stored

• Complete service on shop vehicles

• Ensure vehicles are clean and well maintained

• Complete inventory of shop supplies

• Perform appropriate documentation

• Complete service calls as needed

• Assist with job set up/take down as needed

• Account for inventory and time while on service calls

• Keep the shop clean and organized

• Assist with Warehouse organization as needed

• Stock and received items as they come in

• Other duties as assigned by the Service Manager

Skills and Experience Required

• Previous Service Technician Experience Preferred

• Valid Driver’s License required

• Time Management Skills

• Attention to Detail and documentation skills

• Teamwork

• Multitasking Skills

• Ability to maintain an organized and clean work environment

• Verbal and written communication skills

Other Information

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light to medium objects (typically less than 15 lbs.).

Work Environment: The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions and warehouse conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.

Disclaimer: This information should not be construed as the position’s exclusive standards. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the discretion of the TWRS leadership team. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, State, and Local governmental regulations including Environmental Health and Safety requirements while working and representing TWRS, LLC.