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JOB SUMMARY
- Enhances the effectiveness of the clinical team by collecting patient/resident data, responding to patient/resident requests, providing personal care, and maintaining the clinical environment.
ESSENTIAL FUNCTIONS
- PROVIDES PATIENT/RESIDENT CARE
  - By prioritizing, planning and completing patient/resident care as assigned
    - Attending to personal care needs.
    - Assisting with patient/resident transfers and ambulation
    - Obtaining accurate vital signs and other clinical parameters and and specimens including: blood sugar readings (site specific), EKG’s and drawing blood samples
    - responding to patient/resident requests
    - requesting RN or LPN supervision with new or unfamiliar tasks.
    - Reviews Policy and Procedures prior to performing tasks that are unfamiliar.
- ESTABLISHES A COMPASIONATE ENVIRONMENT
  - By providing emotional, psychological and spiritual support to patients/residents and families and other associates.
- PROMOTES CUSTOMER SERVICE
  - By greeting patients/residents, visitors, and associates in person and on the telephone
    - answering questions within the scope of practice
    - relaying calls to patients/residents
    - giving directions
    - and referring inquires to clinical staff and physicians.
- COMMUNICATES INFORMATION
  - By collecting and documenting in the patient/resident record
    - providing clinical reports at regular intervals to fellow nursing assistants and nurses
    - notifying RNs/LPNs of significant findings or change in patient/resident condition.
- DOCUMENTS PATIENT/RESIDENT CARE SERVICES
  - By recording information in the chart as soon as possible after collection
    - recording intake/output totals at the end of shift or specified times
    - records patient/resident activity and care on the chart.
- MAINTAINS PATIENT/RESIDENT CONFIDENCE AND ORGANIZATIONAL CONFIDENTIALITY
  - By keeping information confidential
    - responding to patient/resident requests using Tact and diplomacy.
- COLLECTS PATIENT/RESIDENT INFORMATION
  - By operating patient/resident care equipment, including blood glucose monitor (site specific), blood pressure cuffs, lifts and scales according to policy and procedure
    - observing patient/resident response to care
    - engaging patient/resident in conversation and acting upon responses or requests.
- PROVIDES A SAFE AND CLEAN WORKING ENVIRONMENT
  - By completing environmental rounds
    - keeping patient/resident rooms, supply rooms and hallways free from clutter
    - applying infection control policies and procedures to daily practice
    - and other unit specific equipment checks and maintenance duties
    - meeting dress code requirements and maintaining adequate personal hygiene.
- SUPPORTS UNIT EFFICIENCY
  - By cleaning and restocking patient/resident equipment
    - assisting with cleaning and monitoring of equipment
    - contribute to PI activities
    - using equipment and supplies as needed to accomplish job results
    - reporting maintenance and equipment issues per policy
    - reporting to assigned unit on time, ready to meet the responsibilities of the position and Punching in and out as per Good Shepherd policy and maintaining time sheet as necessary.
- MAINTAINS TECHNICAL KNOWLEDGE
  - By identifying own learning needs
    - attending educational workshops
    - by seeking resources to meet learning needs
    - attending unit meetings
    - reading unit memos and meeting minutes and meeting ongoing mandatory education requirements.
- CONTRIBUTES TO ORGANIZATIONAL TEAM EFFORT
  - By arriving on duty as scheduled
    - maintaining attendance
    - demonstrating flexibility in response to change
    - acting as support personnel and perform assigned duties independently to allow licensed associates to complete their responsibilities
    - by offering to assist other associates with patient/resident care and unit activities that arise throughout the shift.
    - Participate in orienting new employees
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
  - Work Experience
    - Previous acute care or LTC experience preferred
  - Licenses / Certifications
    - Certified Nursing Assistant certification required
    - Basic Life Support / CPR, as a healthcare provider, per the American Heart Association required

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