Title: FSQ Manager PA
Job Category: Quality Control Services
Requisition Number: FSQMA004582
Job Type: Full-Time
Philadelphia, PA, 19154, United States

Description

Why you will love working at Maola Local Dairies™:

• Built on over a century of dedication, Maola is always looking ahead investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a Union comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, paid time off, and more
• Our employees are an integral part of who we are — what you do and what you think matters.

SUMMARY: Food Safety Quality (FSQ) Manager is responsible for the monitoring and advancement of our food safety and quality programs.

FSQ Manager is responsible for overseeing and advancing all food safety and quality programs within the dairy operations. Ensuring the products meet regulatory, customer, and internal quality standards. FSQ Manager leads daily lab operations and supports the facility’s environmental controls, sanitation practices, HACCP, SQF, and process verification systems to ensure consistent, safe, high-quality finished products.

ESSENTIAL DUTIES AND RESPONSIBILITIES: includes the following. Other duties may be assigned.

• Quality Assurance Oversight: Develop, implement, and monitor quality control systems to ensure products meet internal, regulatory, and customer standards.
  Food Safety Management: Ensure compliance with food safety regulations and standards, including sanitation, allergen control, and pathogen prevention programs.
• Team Leadership: Supervise and train quality assurance and food safety staff, fostering a culture of accountability and excellence.
  Audits and Inspections: Prepares for and conducts regulatory, certification, and customer audits to maintain certifications and healthy customer relationships. Manage all aspects of the internal audit program.
• Risk Management: Identify, assess, and mitigate risks related to food safety, contamination, or quality deviations.
• Process Improvement: Analyze production data, investigate non-conformances, and implement corrective actions to enhance product consistency and safety.
  Documentation: Maintain accurate SOPs, batch records, lab testing results, environmental monitoring logs, and regulatory documentation. Ensure records meet
  FDA, USDA (if applicable), and customer requirements.
• Collaboration: Work closely with operations, sales, procurement, and supply chain teams to align quality and safety requirements and goals with operational efficiency.
• Training and Education: Develop and deliver training programs on food safety, sanitation, and quality protocols for facility staff.
• Customer and Supplier Interaction: Investigate and address customer complaints, monitor raw material quality, and ensure traceability throughout the supply chain.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This is a people leader role for a team of quality control and assurance colleagues.

BASIC REQUIREMENTS:

• Bachelor’s degree in food science, Dairy Science, Microbiology, or any related field (or equivalent experience) is required.
• Minimum of 6 years of experience in quality assurance within the food, beverage, and pharmaceutical industry; dairy experience is preferred.
• Minimum of 4 year in a supervisory quality role preferred.
• Strong knowledge of HACCP, cGMP, FSMA, and regulatory compliance.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office and quality management systems.

COMPETENCIES

• Communication

• Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.

• Accountability
  o Take responsibility for actions and anticipate challenges before they arise.
  o Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
  o Prioritize understanding and meeting both internal and external customer needs.
  o Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
  o Proactive in identifying opportunities and addressing potential threats.
  o Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
  o Possess the ability to identify and address complex issues with minimal
  guidance.
  o Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
  o Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
  o Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment may require working in the cooler room with varying degrees of
  temperature and may include contact with water or dairy liquids.
• Exposed to a noise level of 90 decibels. The noise level in the work environment is usually
  moderate/high. Wet/slippery work conditions.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.