Job Title: Shuttle Driver/Dispatch Supervisor

SUMMARY

Enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles. When dispatching, plans, organizes, leads and controls the flow of shuttle vehicles for the service department in a timely and professional manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Drives customers to their homes or places of business and picks them up after their vehicle is repaired.
• Uses good judgment and safe driving skills.
• Keeps a timely shuttle route.
• Must be physically able to drive a motor vehicle for periods of 8 hours or more.
• Assists passengers getting in and out of vehicles.
• Operates radio, cell phone or similar device to communicate with dealership or other vehicles to report disruption of service.
• Keeps a record of trips including names of passengers and destination or pick-up point.
• Uses dispatch log to track incoming shuttle requests, completed requests and time in/out.
• Maintains timely and professional contact with the service departments.
• Reviews job status frequently, logging status and reporting any changes to appropriate personnel.
• Maintains a professional appearance.
• Performs other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License and clean driving record

PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee must be able to drive a motor vehicle for periods of 8 hours or greater. The employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions.