Shuttle Driver

BASIC FUNCTION

The Slipaway shuttle driver provides transportation for guests and employees, ensuring timely and safe arrivals and departures along a set route or on-demand. In addition to driving, this position requires strong customer service skills and the ability to act as a Slipaway ambassador, answering guest questions and providing a positive first and last impression. A Slipaway shuttle driver is responsible for safely and courteously transporting guests between Slipaway properties, remote parking lot and other designated destinations. As a highly visible member of the guest services staff, the driver provides excellent customer service, assists guests, and maintains the cleanliness and safety of the vehicle.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Guest Service Manager and Supervisor

b) Supervises: N/A

DUTIES AND RESPONSIBILITIES

• Guest transportation: Safely transport guests and employees to and from designated locations in a timely manner. This includes trips within the Slipaway, to remote parking lot and other designated locations
• Customer service: Greet guests warmly, assist with boarding and exiting the vehicle.
• Guest information: Answer questions about Slipaway’s facilities, services, and local points of interest. Make recommendations as appropriate.
• Vehicle maintenance and safety:
  • Conduct pre-trip and post-trip vehicle inspections, including checking tires, fluids, and fuel levels.
  • Keep the vehicle clean and presentable, both inside and out, at all times.
  • Report any vehicle damage, safety concerns, or maintenance needs to management immediately.
  • Follow all traffic laws and safety regulations.
• Operational communication: Communicate with the guest service team, and other drivers via radio to coordinate schedules, report delays, and respond to guest requests.
• Administrative tasks: Maintain accurate records of trips, including passenger counts and mileage.

QUALIFICATIONS

• A valid driver's license with a clean driving record is essential.
• A Commercial Driver's License (CDL) with a passenger endorsement may be required, depending on the size of the vehicle.
• Must pass a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Physical ability to lift heavy luggage, up to 50 lbs., and sit or stand for long periods.

SKILLS AND COMPETENCIES

• Excellent customer service: Possesses a friendly, outgoing, and professional demeanor, with a passion for serving others.
• Safe driving practices: Exhibits expert knowledge of traffic laws and defensive driving skills.
• Communication: Demonstrates strong verbal communication skills for interacting with guests and coordinating with staff.
• Problem-solving: Maintains a calm and professional attitude in challenging situations, such as traffic or unexpected delays.
• Knowledgeable: Becomes familiar with the Slipaway and local area to provide accurate information to guests.
• Reliable and punctual: Ensures timely pickups and drop-offs to maintain schedule efficiency.