Job Title: I.T. Manager

Department: I.T.

Reports To: General Manager

FLSA Status: Exempt/Salary

Supervise the work of others: Yes

Position Summary:

This position is responsible for day-to-day management of the IT department and its staff, as well as coordinate and oversee projects relating to system development and/or equipment which fall under the responsibility of the IT department.

Duties and Responsibilities:

This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

· Manage and direct staff in IT department, including ERP Developers and Business Analysts

· Ensure proper function and maintenance of current phone & IT systems, along with developing and researching/implementing new technology

· Recommend adjustments to systems and equipment to ensure cost efficient and effective systems/equipment infrastructure

· Manage ERP and CRM systems

· Project Management

· Strategic Planning

· Document systems and procedures

· Communicate within and between all departments of the organization

· Prepare annual budget

· Maintain working relationships with vendors and third party providers, ensuring contracts are kept up-to-date and cost maintenance strategies are assessed and analyzed on a periodic basis

Supervisory Responsibilities:

Responsible for supervision of employees within the IT department.

Minimum Qualifications:

· Bachelor’s Degree, perferably in CIS or IT related field

· 4 years of overall IT experience

· Experience with ERP systems

· Must be a self-starter

· Routinely thinks ahead

Language Skills:

Ability to read, analyze, and interpret IT and general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to gain an understanding of operational processes as it relates to technology and communication equipment, and work effectively with operational staff in the coordination of IT projects and identifying operational technology needs.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

Maintains a valid Driver’s License.

Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to operational or other company demands.

Mental: Must be able to effectively communicate with others; complete and understand complex analysis of computer/phone system issues and business related issues with IT; research, read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.

Physical: Must be able to use computer equipment, exerting up to 20 lbs of force occasionally and/or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk, sit and type for long periods of time.
Exposure to moderate noise level.

Knowledge, Skills, and Abilities Required: Knowledge of IT systems, software, phone systems, modern business communication, office procedures and methods. Skill to manage department employees and ERP system knowledge. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.

Equipment Used: telephones, computer, other office equipment as needed. Responsible for fax machines, copiers, printers, and security system.

Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.

Minimum Qualifications:

· Bachelor’s Degree, perferably in CIS or IT related field

· 4 years of overall IT experience

· Experience with ERP systems

· Must be a self-starter

· Routinely thinks ahead