DEFINITION

Under general supervision, performance of specialized and responsible office duties requiring extensive related experience, thorough knowledge of the methods and procedures applicable to the assignment, and the exercise of considerable discretion and responsible decision making in performing work. This position performs tasks which include the application and explanation of complex policies, regulations and guidelines where interpretation and independent judgment are required. Some assignments may also require the integration of technical knowledge with advance interpersonal and communication skills. Independent judgment and decision making are a constant and primary factor in the assignment; and by the level of interpretation, complexity of subject matter and impact of decisions. Responsibility to also provide customer service and support to the public, IHSS Recipients, and IHSS Providers over the phone, in-person, or digital communication; to complete data entry and review data in digital databases in order to provide support and guidance, and to use a variety of simple or repetitive materials for which the format and/or content are relatively routine or standardized; and to do other work as required.

EXAMPLE OF DUTIES

• As a continuing primary responsibility, perform complex office work involving the analysis of a variety of source materials and a thorough understanding of policies, procedures, terminology and various applicable regulations in order to obtain necessary data.

• Answer questions that involve searching for and abstracting technical data and detailed explanations of regulations, policies or procedures and refer to immediate supervisor only matters requiring policy decisions.

• May compile a variety of narrative and statistical reports by locating sources of information, devising forms to secure data and determining proper format for finished report.

• Perform a variety of general office duties which might include compiling information, calculating data, keeping records, maintaining files, answering phones, sending emails, and assisting the public.

• Provide office support; including scheduling appointments and meetings, maintaining calendars, screening mail and taking informal minutes.

• Review and proofread materials to correct spelling, grammar, sentence structure and to identify other errors or omissions.

• Learn the procedures and regulations governing the area of assignment, and the terminology and documents used; and apply that knowledge to the specific operations of the office

• Effectively communicate orally, accurately receiving and transmitting information; establish and maintain cooperative relations with the public and others.

• Speak, understand, read and/or write, and translate a second language, in addition to English, may be required for some assignments.

• Perform a variety of general office tasks.

• Other relevant duties as assigned.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities;

• Bi-lingual/multi-lingual is required for key positions determined by the Department Head

• Proficiency with Microsoft Office products

• Must be detail oriented and display thoroughness to meet quality standards

• Clearly and effectively communicate with the public or others in situations requiring the use of persuasion, interviewing techniques and other advanced interpersonal skills

• Perform public speaking (training provided)

• Must possess excellent customer service skills on the phone, in-person, and in writing.

• Identify and extract information from a variety of sources; use a high degree of discretion in determining the appropriate method and specific steps for processing work

• Must be a team player and an effective communicator; both verbally and in writing

• Knowledge of the needs of older adults & persons with disabilities may be needed for key positions determined by the Department Head.

Education and Experience

• A minimum of a high school degree/GED

• Three years’ experience which would have developed the knowledge and skills outlined above; years of experience may be substituted with relevant college or vocational education.

REQUIRED BACKGROUND SCREEINING

Prior to placement, applicants may be asked to submit contact information for reference checks, and a background screening will be conducted that requires a state issued driver’s license or ID card and U.S. Social Security number.

COMPENSATION and BENEFITS

Compensation starts at $22.05 an hour

Benefits package includes: medical, dental, vision, chiropractor, life insurance, paid time off (vacation and sick leave), and paid holidays. A retirement plan is offered through Orange County Employee Retirement System (OCERS). Participation in a deferred compensation 457 plan and medical flex system plan is available as well.

The In-Home Supportive Services Public Authority is an entity separate from the County of Orange and its benefits, retirement plan and terms and conditions of employment will differ from those provided by the County.