ABOUT THE BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit www.bjcc.org.

Summary/Objective
The Facility Safety and Risk Manager is responsible for developing, implementing, and managing a comprehensive organizational risk management program. This position will continually assess and identify potential corporate risks, while ensuring risks are appropriately mitigated through properly implemented procedures, training, systems, and controls. This position will coordinate with local, state, and federal agencies to ensure operations follow applicable regulations code requirements.

Primary responsibilities include managing general liability claims handling, ensuring their timely resolution, minimizing company exposure in coordination with third-party administrators, counsel, and insurance carriers throughout the claims cycle. The incumbent will plan, organize, coordinate, and manage a comprehensive public and workplace risk management program designed to protect the facility from exposure to risk that could have adverse consequences to facility operations. Ensure facility risk profile is addressed through development/implementation of key controls.

Essential Duties/Responsibilities

Demonstrates understanding and full performance ability in each of the following:

Environment Health and Safety

• Foster a culture of safety through proactive awareness and continuous improvement.
• Formulates, develops, and coordinates the safety and loss control functions for the organization
• Examines, designs, and implements alternative safety risk management and mitigation techniques, strategies, and measures. Monitors the effectiveness of techniques and makes changes as required.
• Ensures employees and subcontractors are complying with all safety and health requirements.
• Review, evaluate, and survey venues to identify guest and employee safety, fire protection, and develop plans to eliminate/minimize risk.
• Investigate and analyze actual and potential risks in the facility; assess liability and probability of legal action for potential notification. Implement, educate, and encourage incident reporting system throughout the facility.
• Conduct audits for forklift operations, fire system maintenance, and personal protective equipment (PPE) compliance.
• Works with internal team-members to implement health, safety and fire programs designed to reduce cost and frequency of losses at BJCC, including infectious disease compliance programs.
• Develop and conduct employee safety training programs.
• Develop environmental health and safety training materials to include manuals, job-aids, brochures, PowerPoint presentations etc.
• Investigate, respond, and provide support as needed to mitigate the effects of serious incidents, crisis and/or violations. Routinely conducts root-cause analysis of safety incidents
• Chairs the safety committee, facilities and coordinates meetings, minutes, and activities.
• Conducts vulnerability audits and recommends appropriate corrective actions of findings.
• Working closely with internal committee members to regularly conduct facility safety inspections.
• Effectively communicates potential safety concerns to the appropriate department or person post inspection for resolution in a timely manner. Conducts follow-up inspections to ensure appropriate safety concern resolution.
• Drive flawless execution, assessment, and improvement of critical safe work practices.
• Lead investigations for near-miss incidents, property damage, and workplace injuries to identify root causes and corrective actions.
• Develop and monitor job hazard analysis processes, ensuring the safety of employees.
• Maintains compliance with government regulatory agencies, such as OSHA.

General Liability Claims Management

• Oversee the facilities comprehensive insurance and risk management program, assessing and identifying risks that may impede the reputation, safety, security, or financial success of the organization.
• Serves as the first point-of-contact with insurers. Provide adequate and timely notice of all incidents involving company assets or stakeholders to appropriate insurance carriers.
• Monitors claims activities responding as required.
• Works closely with insurance representatives to manage appropriate certificates and facilitate inspections as required. Review and monitor company insurance loss run reports.
• Ensures initial general liability claims and subsequent claim inquiries are submitted appropriately in a timely fashion in accordance with policy requirements.

Emergency Preparedness

• Works with internal partners to develop and manages facility safety/risk management programs and policies including, injuries, natural disasters, Emergency Action Plans, incident reports/response, Hazard Communication Programs to ensure compliance with local, state, federal and company policy requirements.
• Assists with regular drills for staff and ensures emergency procedures are understood and followed.
• Participates in disaster recovery planning for the facility.

Data Analysis & Reporting

• Responsible for maintaining claim files, incident report logs, and critical asset log reports are properly maintained.
• Develop and monitor key performance indicator (KPI) data.
• Develops and maintains database for risk management incidents and cases.
• Develops and maintains an OSHA compliant record keeping system and documentation for safety trainings and related reports.
• Prepare regular risk management reports for senior management, highlighting trends, areas of opportunity, and suggesting corrective actions based on KPI metrics.
• Performs other duties as required.

Competencies
Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Financial Administration, Strategic Thought, Problem Solving, Budgeting, Ethical, Teamwork, Organizational Skills, Technical Skills, Contract Negotiations, Business Alignment, Program Management, Fiscal Accountability, Learning and Development.

Work Environment
This position may have a moderate to extensive stress level associated with responding to emergency situations, dealing with the public, and prioritizing responses. The environment is mainly indoor with limited outdoor work required.

Physical Demands

Position requires calm and professional response in a crisis or stressful situation. Must have the ability to hear and communicate clearly and concisely, both verbally and in writing. Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 15lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time.

Position Type/Expected Hours of Work
This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education and Experience

• Minimum of Five (5) years related knowledge, experience, and skills in related work, risk management, business or employment law, emergency services, or occupational health and safety and/or general business liability claims investigation experience is preferred.
• Experience in managing claims management programs, risk assessments and compliance regulations.
• Bachelor’s degree from an accredited college or university with an emphasis business administration, engineering, criminal justice, or public administration preferred.
• Must possess OSHA Training Certifications required to perform the duties of the position.
• Professional certifications such as safety certifications (CSP,PSE.etc.) and/or Associate in Risk Manager (ARM) designation is preferred.
• Valid State of Alabama Driver License.

Additional Eligibility Qualifications

• Must possess the ability to clearly speak and write English.
• Knowledge of laws, rules and regulations governing business safety, health, fire and disaster control procedures.
• Ability to meet deadlines, work independently, problem-solve, strategically plan, and deliver results.
• Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service.
• Ability to effectively communicate to multiple work groups pertaining to safety requirements is required.
• Consistently demonstrates initiative, self-motivation, and excellent organizational skills.
• Prior experience in developing compliance strategies, policies, and procedures preferred.
• Knowledgeable of safety, risk control and risk management principles and practices associated with workers compensation, property, and casualty exposures.
• Ability to self-manage priorities and deliverables. Flexible in responding to changing demands, goals, timelines, and priorities.
• Knowledgably of business property and general liability insurance claims processing and administration.
• Ability to identify hazards and analyze risk sources to mitigate and respond to potential liabilities.
• Ability to give clear, accurate, and precise directions to subordinate personnel.
• Demonstrates an ability to independently initiate, plan and coordinate multiple projects and programs ranging from routine to more complex.
• Makes decisions independently and as a part of the group decision-making process.
• Proficient in incident management software and platforms and computer savvy.
• Proficient in Microsoft computer skills such as SharePoint, Planner, Excel, PowerPoint, and Word are required.