JOB SUMMARY

The Certified Medical Assistant with CST is a multi-skilled healthcare professional who works collaboratively with physicians and clinical staff to provide high-quality patient care. CMAs and CSTs perform both administrative and clinical duties to support efficient, cost-effective care, optimize patient outcomes, and improve overall quality of life.

RESPONSIBILITIES

• Assist patients by providing information, services, and support.
• Maintain medical supply inventory and ensure proper maintenance of medical equipment.
• Verify patient information, record medical history, and confirm reason for visit.
• Prepare patients for examinations by taking vital signs, weight, and preliminary tests, report findings to provider.
• Support office procedures to save physician time and improve workflow.
• Protect patient confidentiality by securing records, completing diagnostic and procedure coding accurately.
• Counsel patients by communicating physician orders and instructions regarding procedures or surgeries.
• Schedule surgeries by coordinating with surgical centers, confirming patient times, and preparing charts and consent forms.
• Maintain a safe, compliant, and healthy work environment in accordance with standards and regulations.
• Keep supplies ready by completing inventory, ordering, and verifying receipt of stock.
• Ensure proper operation of equipment by following instructions, performing preventive maintenance, troubleshooting issues, and arranging repairs as needed.
• Stay current with professional knowledge by participating in educational opportunities and reading professional publications.
• Adhere to professional standards, clinic policies, and federal, state, and local requirements.
• Support practice growth and reputation by taking ownership of new responsibilities and exploring opportunities to improve services.
• Perform clinical duties within scope—including tasks designated for CMA, RMA, CST, LPN, or RN roles as applicable—as well as other clinical functions delegated and supervised by the physician.
• Clean, sanitize and sterilize surgical instruments
• Assist with all in-office procedures.

CHARACTERISTICS

• High energy level and strong interpersonal skills
• Tactful, empathetic, and sensitive to patient needs
• Excellent telephone etiquette
• Uses discretion, sound judgment, and maintains confidentiality
• Establishes credibility with physicians, staff, and patients
• Organized, resourceful, able to multitask, and takes initiative
• Focused on quality improvement and cost-efficient care
• Team player with a positive attitude
• Professional appearance and demeanor

QUALIFICATIONS

• Graduation from an accredited Medical Assisting program or Certified Surgical Technician program
• Current Medical Assisting Certification with no restrictions or current Certified Surgical Technician Certification
• Current Basic Life Support (BLS) certification
• Knowledge of infection control, sterile technique, and clinic-based health and safety precautions
• Ability to use and apply medical terminology accurately
• Understanding of general clinical principles, methodologies, and outcome measures
• Strong communication skills with patients and external parties in a courteous and professional manner

PHYSICAL REQUIREMENTS

• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Carrying/Lifting: Occasionally (up to 35 pounds)
• Stooping/Kneeling: Frequently
• Other: N/A