Residential Aide Job description

Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.

We are seeking Residential aides for our Transitional Housing shelter. The Residential Aide will be the primary connection between the operations staff and the clients. The residential aide will spend a large amount of time with the residents. They will spend this time helping clients who need more hands-on assistance. They will also provide insight to the current atmosphere in the facility and what are the current client complaints or recommendations.

Responsibilities consist of but not limited to:

• Perform Daily room and bed inspections
• Pack up and log it0ems for AWOL residents
• Escort client to appointments
• Assist in the monitoring and development of resident’s independent living skills
• Monitor and track furniture
• Perform nightly bed counts
• Fill in for kitchen staff when necessary
• Conflict resolution between residents
• Cover operations desk when necessary
• Answer phones when necessary
• Help maintain the cleanliness of the building
• Monitor common areas to ensure proper usage

Education/ License:

• High School Diploma or GED required. Associate’s degree preferred
• Food handlers certificate a plus

Qualifications:

• 2 years of applicable experience in shelter or residential setting
• Passion for working with individuals and families who are in transitional housing
• Excellent communication skills, comfortable working with others
• Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner
• Knowledge of DHS requirements and protocols
• Ability to deal with sensitive issues with diplomacy and discretion
• Must be able to multitask with strong organizational skills
• Bilingual is a plus