Job Title: Registered Nurse - Communication Center (Discharge Line)

Department: Call Center - Clinical Discharge

Location: Riedman Campus

Hours Per Week: Per Diem

Schedule: Day/Evening

• Hybrid opportunity upon completion of orientation

*Must live within 30 minutes of facility.

SUMMARY:

As a Registered Nurse (RN), you’re the engine and the heart of patient care at Rochester Regional Health. You make a positive

difference every single day in the lives of our patients, their family members and visitors – going above and beyond to meet their needs with courtesy, kindness, respect and compassion.

We are seeking a clinically confident RN to support patients transitioning from hospital to home. This position supports safe transitions of care by conducting follow-up calls with patients after hospital discharge. This role focuses on reinforcing discharge instructions, identifying potential complications, coordinating follow-up care, and promoting positive patient outcomes. This role is ideal for nurses who excel in patient communication, critical thinking, and multitasking in a high-volume, phone-based environment.

RESPONSIBILITIES:

• Provides high-quality, patient-centered, clinical care

• Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient).

• Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family.

• Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals.

• Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation.

• Revises plan of care based on ongoing evaluations and updates documentation appropriately.

• Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States.

Compliance

• Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year.

• Completes mandatory in-services and health screens in timely manner.

• Maintains Basic Life Support (BLS) certification.

REQUIRED QUALIFICATIONS:

• Diploma or Associate’s Degree in Nursing

• Registered Nurse license in New York State.

• Minimum of 3 years of nursing experience. Strongly preferred backgrounds in LTC or Acute Care.

EDUCATION:

• AS: Nursing (Required)

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)
• BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA)

PAY RANGE: $37.54 - $50.06

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.