CAMCARE HEALTH CORPORATION

Job Description

Patient Service Representative

Who we are: Our client is a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Camden and Gloucester counties. Focused on leveling up patient care, we are incorporating technology, creative problem solving, and innovating healthcare every day.

How you can make an impact: As a Patient Service Representative at our client, you will contribute your great work ethic in providing an exceptional experience to every patient and visitor that comes to the medical center. You will be responsible for ensuring all applicable registration and financially related data is captured accurately for a growing and mission-driven organization. You’ll be part of a team that thrives on collaboration, novel thinking and transformation.

What You Will Do:

1. Welcome all patients to the health center

2. Performs billing and bookkeeping functions, including collection of co-payments, and providing receipts, posting, and balancing daily sheets and day end reconciliation to assure accuracy.

3. Updates insurance information when appropriate.

4. Verifies insurance enrollment, eligibility, benefits and out of pocket responsibility.

5. Upon patient check out, lab orders will be printed, and referrals will be given.

6. Schedules return appointments in compliance with current policy.

7. Obtains Consent for Medical Treatment and Release of Medical Records

Information.

8. Accurately completes computer data entry.

9. Works in an organized, efficient manner so as to keep a smooth and orderly flow of patients moving in and out of the medical office.

10. Maintains a file system necessary for proper organization of work.

11. Scans all documents.

12. Obtains necessary patient release forms in accordance with patient confidentiality and
medical release policies.

13. Reports any patient complaints to the Patient Registration Manager.

14. Makes patient calls as directed by the physicians/providers and Nurse Manager.

15. Records and affixes all incoming correspondence, mail results, medical documents, etc. to appropriate department.

16. Daily cancellation and reschedule of patients, due to emergencies or staffing

issues as directed by the Nurse Manager/Patient Registration Manager.

17. Confirms appointments as needed.

18. Responsible to answer in-coming telephone calls, take accurate messages and distribute to appropriate party.

What you Bring:

• A passion to help patients
• High School Diploma or equivalent required
• Minimum of five (5) years of continuous experience in a medical outpatient setting required
• Prior experience in a front desk, medical receptionist, or patient access role required
• Knowledge of medical terminology, insurance verification, and scheduling systems preferred
• Strong customer service, communication, and organizational skills required
• Proficiency with EHR systems and Microsoft Office preferred
• Bilingual in English/Spanish strongly preferred
• Professional attitude and appearance
• Interpersonal skills
• Ability to use Positive Language
• Exceptional verbal and written communication skills
• Creativity and resourcefulness

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans With Disabilities Act ("ADA") or other applicable state/local law.