The Member Experience Specialist II provides advanced member service support while performing transactional, account servicing, and sales functions. This role assists members with account opening, consumer loan applications, digital banking support, and product recommendations while ensuring compliance with Credit Union policies and procedures.

• Open new accounts, business accounts, share certificates, IRAs, and specialty products.
• Initiate consumer loan applications and refer mortgage and commercial lending opportunities.
• Assist members with online and mobile banking support.
• Process deposits, withdrawals, payments, account maintenance, disputes, and stop payments.
• Support credit card servicing and maintenance.
• Promote products and services that meet member needs.
• Balance cash drawer and maintain accurate records.
• Support branch operations in a dual-control capacity.
• Follow security, fraud prevention, and compliance requirements.
• Assist with training and mentoring new team members.

• 1–2 years of branch banking, credit union, or retail financial services experience.
• Previous Senior Teller, Universal Banker, or Lead Teller experience preferred.
• Notary Public certification required or ability to obtain.
• Credit union experience preferred.
• Knowledge of BSA, Reg CC, Reg E, and other banking regulations.
• Strong communication, attention to detail, and member service skills.

Work Schedule:
This is a full-time, branch-based position that may require Saturday hours based on branch scheduling needs.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $22.50 - $24.00 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.