TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

TRIDENT VALUES

• Do everything with honesty and integrity

• Achieve excellence in every job

• Superior customer and employee service

• Securing customer’s operational and technical goals

Job Summary:

The Regional Operations Manager is at the forefront of business development and day-to-day operations. You will assist management in supporting the development, operations, and profitability of your assigned area through ensuring the best possible business performance, contract compliance and delivery. Employee and client engagement, satisfaction and retention are directly affected by how well you perform your duties.

Demonstrating TRIDENT’s values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. These tasks listed below provide a basic guide of your daily duties. However, this is a leadership role in the security industry and TRIDENT. As such, the nature of this role requires planning, initiative, and flexibility.

Essential Duties/Tasks:

• Oversee 24/7 security coverage for full time Customer Service & Security Specialists, Supervisors and Admin personnel.

• Responsibilities include overseeing and/or participating in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Train, coach, and mentor a team.

• Ensure proper protocol was taken and follow up on safety and security events, issues, staffing deficiencies and other management requests.

• Monitor and maintain timekeeping systems, records, and coordinate administrative scheduling.

• Develop and implement corporate security policies and procedures.

• Respond to medical emergencies and provide basic first aid, CPR, and AED as certified.

• Develop, implement, and train others on emergency response plans and procedures.

• Manage security incidents and investigations.

• Develop and deliver security training to employees.

• Develop and implement security metrics and reporting.

• Conduct interviews with job candidates for both employment and promotion opportunities.

• Perform personnel related investigations regarding potential policy/conduct violations. Recommend corrective action and performance improvement plans, up to and including termination of employment.

• Pre-plan staffing levels in line with existing contracts, expected sales and employee needs.

• Ensure all active posts (including temporary or ad-hoc jobs) are properly covered at all times. This includes ensuring call offs and suitable replacement coverage is found. This may include standing down at posts where suitable coverage cannot be found.

• Plan workflow, schedules, and assignments of the Security Specialists across multiple locations.

• Oversee Supervisors to ensure they represent the brand and perform to TRIDENT’s standards

• Randomly inspect sites, post, and Security Specialists to ensure the quality and compliance in the following areas:

• Security Specialist wellbeing, including health and safety

• Compliance with Customer requirements

• Compliance with TRIDENT requirements

• Uniform quality and compliance

• Post orders are always up to date and relevant.

• Proactively participate in developing new business, including cold outreach and following up on incoming leads.

• Conduct regular existing client meetings to ensure and gauge customer satisfaction.

• Receive, document, address, and where necessary, escalate customer questions and concerns.

• Join and participate in industry associations relevant to TRIDENT’s target market.

• Receive, document, and escalate employee questions and concerns.

• Provide ongoing documented field training for Supervisors and other personnel.

• Oversee the effective implementation and management of all TRIDENT programs such as the Officer Pin Program, Officer of the Quarter or any other program that may be introduced from time to time.

• Ensure every new officer is visited on site at least once in their first week of employment.

• Answer telephone calls, take messages, answer questions, and provide information as needed, referring and escalating issues to the appropriate resources as needed.

• Respond to and report all emergency situations.

• All other duties, as assigned.

Required Education and Experience:

• Must have a high school diploma or equivalent.

• College degree in security management, criminal justice, or related field is preferred.

• Minimum of 5 years of experience in corporate security supervision, management, law enforcement or related field.

• Strong knowledge of security best practices, risk management, and emergency response procedures.

• Experience in overseeing and coordinating scheduling and staffing movement.

• Experience in managing and leading security personnel and contractors.

• Demonstrated experience in managing multiple projects concurrently.

• Proficient in tools such as Numbers, Microsoft Excel, Quip, Keynote, Pages.

• Proficient in Microsoft Office products such as Word, Excel and/or PowerPoint.

Required License/Certifications:

• Must possess/maintain a valid BSIS Guard Card.

• Must possess/maintain a valid Driver’s License

Required Skills/Abilities:

• Effective Communication skills across all levels of the organization and externally.

• Ability to analyze problems and problem-solve.

• Must have good judgment and decision-making ability.

• Ability to take initiative and exercise confidentiality.

• Must have excellent attention to detail and accuracy.

• Ability to adapt quickly to internal and external situations as they arise.

• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in very difficult situations.

• Ability to accept criticism and deal calmly and effectively with high-stress situations.

• Ability to take on responsibilities and solve challenges.

• Must be reliable, responsible, and dependable in fulfilling obligations.

• Diplomatic interaction with company executives and customers.

Working Environment/Physical Requirements

• Prolonged hours working on a computer.

• You are required to drive between sites.

• You may be required to work at multiple locations across varying conditions.

• You may be required to work inside and outside, regardless of weather conditions.

• You are required to sit, stand and walk for long periods of time.

• You may be required to lift up to 25 pounds at a time.

Reporting Structure

• The Director of Operations