Status: Non-Exempt

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

1. Performs assigned duties within the framework of our Guiding Principles:
   • We are committed to providing world-class customer service to all of our customers.
   • We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.
   • Donors should be greeted in 10 seconds.
   • We are committed to a full store with full inventory.
   • Every time we touch a donation, something good should happen to it.
   • All donations should be processed within 24 hours.
   • If you have a pile, you have a problem.
   • Hard goods should be priority processed.
   • Material handling equipment is for moving donations, not storage.
   • Don’t fall in love with your donations… rotation is critical to success.
   • Donor Value should increase.
   • Profits should increase.

• High school diploma or G.E.D. preferred
• Prior experience in a retail environment preferred
• 6 months Cashiering experience preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation
• Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

• Able to stand, bend and reach.
  • Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.

CRITICAL PERFORMANCE FACTORS (CPF)

1. PRIDE
2. Safety – DGR Safety metric score

1. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
2. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)
3. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
4. Transaction Value (Location vs individual)
5. Change round up as a % of transactions (30% and higher than previous year)
6. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
7. Accuracy of register input
8. Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)