Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The Aesthetician contributes to Sanctuary Camelback Mountain's success by delivering exceptional skincare, waxing, and esthetic services that create relaxing, personalized, and memorable wellness experiences for guests and members. This role assesses individual needs, recommends customized treatments and home care regimens, and ensures the comfort, safety, and well-being of every guest while maintaining the highest standards of professionalism and service.

Guided by Sanctuary's North Star Vision and Spirit of Service, the Aesthetician fosters authentic connections through compassionate care, creates intentional experiences beyond imagination, and contributes to an environment where guests, members, and team members feel valued, understood, and restored.

JOB FUNCTIONS

Note: the following duties and responsibilities may not be all-inclusive

Guest Relations

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Answer questions about general property information and amenities.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Provide Spa/Salon Services

• Comply with quality assurance expectations and standards.
• Maintain current licensure in service area.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Examine guests' skin to evaluate condition and appearance.
• Arrange workstation, treatment room, and/or drapes to ensure guest comfort and safety.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Advise guests on proper skin care and recommend home care regimens.
• Handle inappropriate guest behavior by stopping service and informing manager.
• Determine which products/services will improve a guest's appearance or meet their needs.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy etc.) before beginning service.
• Develop and propose guest treatment plans that specify beneficial products and services.
• Performs all types of skin and body treatments including facials, waxing, and body treatments.
• Exfoliates skin to remove dead skin cells. Treats blemishes by cleansing skin.
• Moisturizes skin and applies essential oils, clays, and gels.
• Applies wraps to the body to stimulate, eliminate toxins, and soothe muscles.
• Massages head, neck, shoulders, feet and hands.
• Applies warm steam to open pores and hydrate the skin.
• Provide skincare services such as facials to guests using steamer, lamp, high frequency wand, and/or products (e.g., cleanser, toner, peel, mask).

Maintain Spa/Salon Environment

• Set up workstation and/or treatment room with necessary products, equipment, and supplies.
• Clean, maintain, and sterilize tools (e.g. nail implements, etc.) and equipment (e.g., wax pots, etc.).
• Maintain cleanliness of workstation and/or treatment room and dispose of trash and dirty linens.
• Secure supplies and equipment at the end of each shift.

JOB REQUIREMENTS

Physical Tasks

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, and assets in accordance with company policies/procedures.
• Report work related accidents, or other injuries immediately, upon occurrence, to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow policies and procedures for safe operation and storage of tools, equipment and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, etc., including using Safety Data Sheets.

Essential Competencies

• Delivers warm, professional, and proactive guest service
• Builds positive relationships in a team-oriented and diverse environment
• Communicates clearly with strong listening skills and professionalism
• Demonstrates English proficiency and the ability to explain services effectively
• Maintains strong organization, time management, and attention to detail
• Upholds a positive attitude, reliability, integrity, and flexibility
• Remains calm and solution-focused in a fast-paced, high-pressure environment
• Possesses knowledge of spa services, products, and proper sanitation practices

QUALIFICATIONS

Education

• State Aesthetician License
• Minimum 650 hours certified training/education

Related Work Experience

• Minimum of two (2) years resort/high volume experience.
• Experience in a resort environment is a plus.