Job Title:

Administrative Sales Support II

Reports To:

Sales Manager

Compensation:

Hourly Rate + Quarterly Commission

Benefits:

• 100% 401K match up to 4%
• 3-tier medical insurance
• 2-tier dental insurance
• Vision insurance
• Employer paid life insurance
• Critical illness, hospital indemnity & accident insurance
• $3,000 tuition reimbursement
• PTO

Purpose:

Provide full administrative support to the sales team and help ensure the efficient operation of the showroom. Also, provide full administrative support to the managers with the maintenance of the showroom appearance.

General Description:

• Follow up and provide support to the customer’s inquiries. Answer minor product questions.
• Schedule orders for delivery. File sample orders and confirm orders have gone out; provide tracking information to the corresponding party.
• Assist with scheduling and coordinating sales meetings and appointments.
• Qualify inbound calls and emails to ensure the appropriate sales representative is assigned.
• Handle all administrative tasks for sales representatives and be their right hand. Provide freight quotes, samples, stock availability, solve any discrepancies while the sales representative consults with customers on our products.
• Ensure the automated phone system operates in accordance with the store operating schedule and that all routing options are valid and with current data.
• Review the entire Open Order Report for all sales associates at the branch including those covered by Administrative Sales Support I
• Research billing; payment; shipment; product; and inventory issues as directed by others.
• Process price adjustments, return material authorizations, refunds, and credit transfers. Resolve damage issues by working with the customer service team.
• Manage and follow-up on all freight claims
• Coordinate weekly transfer of orders to third party warehouse
• Manage 3rd party warehouse inventory, following up on all will-call orders to ensure they are picked up in a timely manner. Coordinate with client for large deliveries and job site expectations.
• Oversee showroom internal consumption orders, vignettes, promotional items, etc.

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• Demonstrable experience in sales support administration, or similar.
• Experience with sales industry software like Salesforce and client relationship management (CRM) systems, or similar.
• Familiarity with sales contracts and agreements.
• Proficiency in Microsoft Word and Excel.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.
• Must be available to work Saturday and Sunday as needed.
• Experience in tile, kitchen and bath not required but highly encouraged.