Operations Support Coordinator in Branchburg, New Jersey at The Training Center

About The Training Center
The Training Center is a New Jersey-based trade school and leader in career development programs for the skilled trades. We provide top-rated training programs across HVAC, Electrical, Plumbing, Welding, Boiler Operation, and more. Our training supports state licensing, national certification, and career development. For over 40 years, we have helped thousands of industry professionals start a successful career in the trades.

The Role
Support student enrollment, program administration, and operational logistics while delivering exceptional service that contributes to student success.
Point of contact prospective and current students, ensuring a seamless experience from enrollment through completion.

The Operations Support Coordinator is a front-line operations and student support position-based in Branchburg, NJ. This role maintains daily administration movement, answering student and employer questions, processing enrollments and paperwork, coordinating schedules, and accurately updating our systems (CRM/LMS and related tools).
This role keeps daily administration moving—answering student and employer questions, processing enrollments and paperwork, coordinating schedules. A key requirement is reliable coverage for late-day student services tied to evening classes and proctoring.

Job Structure
Student & Customer Support
Answer incoming calls, texts, and emails; resolve routine questions on programs, scheduling, course access, and next steps.
Support a largely Spanish-speaking customer base; bilingual English/Spanish is strongly preferred.
Problem solves and handle escalations to the right team member with clear documentation.
Enrollment, Records, and Compliance Administration
Process registrations, applications, and required documentation with accuracy and complete audit trails.
Maintain clean student records, attendance, course status, and outcomes in our systems.
Handle billing support: invoices, purchase orders, receipts, and payment follow-ups as needed.

Scheduling & Proctoring Support
Coordinate student scheduling for exams, make-ups, and proctoring sessions (often starting 5–6pm and lasting ~1 hour).
Support evening class operations (6–7pm coverage) based on the selected schedule option.
Process student certifications and related program tasks.
Systems, Process, and Team Coordination
Learn and navigate new software tools quickly (CRM, LMS, VOIP/chat/email workflows, and internal trackers).
Spot recurring issues (missed steps, frequent questions, bottlenecks) and suggest practical fixes.
Work closely with instructors and operations leadership to keep programs running smoothly.

Schedule Requirements (Two Options)

This is a full-time (40 hours/week), Monday–Friday role with schedule flexibility between two approved options that both meet school coverage needs:

Option 1: Split Schedule
3 days: 11:00am–7:00pm
2 days: 8:00am–4:00pm

Option 2: Late-Week Coverage Schedule
Monday–Thursday: 10:00am–7:00pm (9-hour days)
Friday: 10:00am–2:00pm or 9:00am–1:00pm

Applicants should be comfortable consistently supporting late-day student activity, including evening class coverage ending at 7:00pm.

Skills & Experience
Requirements
• Excellent computer skills with the ability to efficiently navigate student information
systems, CRM platforms, enrollment database and LMS related tools.
• Highly proficient in data entry, record management, and system navigation
• Strong technical aptitude with the ability to efficiently navigate multiple
applications
• 2+ year experience in an administrative, operations, customer service, or
coordinator role (education, training, healthcare, or another high-volume
environment is helpful).
• Strong accuracy with data entry and documentation (you catch missing fields,
mismatched names, incomplete forms).
• Comfortable working across multiple systems (CRM/LMS, spreadsheets, email,
scheduling tools); able to learn new applications with minimal ramp time.
• Professional communication skills—clear, direct, and respectful in writing and on
the phone.
• Reliable in-person attendance and punctuality for the selected schedule.
• A key requirement is reliable coverage for late-day student services tied to
evening classes and proctoring.
• Proficiency with student information and enrollment management system
• Answer incoming calls, texts, and emails; resolve routine questions on programs,
scheduling, course access, and next steps

Highly Preferred
Bilingual English/Spanish (written and verbal).
Experience supporting payments, invoices, purchase orders, or employer-sponsored enrollments.
Experience in student services, testing/proctoring, or scheduling (related software platforms).

Work Environment & Benefits
In-office role at our Branchburg NJ location with a fast-paced, student-facing workload.
Training on internal systems, workflows, and program requirements.
Benefits and additional details shared during the interview process.

Benefits:
• Competitive salary range
• Health, Life, dental and vision insurance
• Retirement Plan – 401K with company matching
• PTO (paid time off)
• Working Conditions – on site office

Opportunity to work in a dynamic and supportive environment.
Be part of a team that is passionate about helping others achieve their career goals.

The Training Center is an equal opportunity employer. We celebrated diversity and are committed to creating an inclusive environment for all employees.
We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.