POSITION GOAL:

Ensure proper flow and efficiency of Midtown clinic.

POSITION RESPONSIBILITIES:

• Supervise all office staff and support personnel.
• Greet/register patients, collects co-payments, deductibles and coinsurance.
• Liaison for all complaints internal and external-bringing issues to the attention of the Practice Administrator.
• Communicate effectively with THC billing department, insurance companies, and patients regarding billing.
• Ensure that verification of insurance is complete; verify referrals, authorizations have been obtained.
• Function as backup for office staff as needed; maintain employee coverage.
• Monitor office expenses, maintains inventory of supplies on hand.
• Code employee time and PTO, to include the distribution of time reports to employees.
• Coordinate with the Practice Administrator and HR for any hiring or employee-related issues/needs.
• Prioritize daily functions to ensure a smooth-running facility by completing batch reports and submitting daily deposits.
• Address any maintenance issues and complete requisition forms as necessary.
• Assist with casting and splinting functions during clinic hours.
• Assist with other Medical Assistant duties during clinic hours, as needed.
• Conduct annual evaluations and employee assessments/disciplinary measures.
• Register and utilize online portals to obtain authorizations.
• Maintain records for petty cash.

POSITION REQUIREMENTS:

• One (1) year of medical clinical setting.
• Two (2) years of managerial or administrative experience in a healthcare setting.
• Must have medical insurance and terminology experience.
• Must be proficient with Microsoft Office Suite.
• Must have strong customer service skills.
• Must be able to work independently and have good decisions making abilities.