One-Stop Generalist I - 005357 in Mobile, Alabama at University of South Alabama

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University of South Alabama
Mobile, Alabama, 36688, United States
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Job Description

Posting Details
Position Information
Position Number005357
Position TitleOne-Stop Generalist I - 005357
DivisionFinance and Administration
Department172653 - SFS One-Stop
Minimum Qualifications
High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.
Preferred Qualifications
Customer service in a student focused higher education environment or student support services is preferred.
Job Description Summary
The University of South Alabama’s One-Stop department of is seeking to hire a One-Stop Generalist I. Interested candidates should apply to be considered.
Essential Functions
These are the job duties required of the position.
Essential Functions
  • Supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
  • Answers incoming questions via phone calls, live chats, and in-person visits regarding federal financial aid, student account services, and questions related to other student services areas as needed.
  • Directs incoming inquiries to other departments, as applicable.
  • Logs communications in the database for audit trail purposes.
  • Assists with onboarding and refresher trainings.
  • Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge.
  • Ensures calls and visits are managed with a student-first mentality.
  • Attends and participates in schedules events during and after office hours, as needed.
  • Participates in extended office hours as scheduled during the year.
  • Provides general office support that assists in the functioning of the office.
  • Regular and prompt attendance.
  • Ability to work schedule as defined and additional hours as required.
  • Related duties as required.
Posting Information
Number of Vacancies1
Position End Date (if temporary)
Job Open Date11/04/2026
Job Close Date
Open Until FilledYes
Special Instructions to Applicants
Working DaysMonday - Friday
Working Hours8:00 a.m. - 5:00 p.m.
Job LocationMain Campus
Full-time or Part-TimeFull Time
Regular or TemporaryRegular
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you at least 18 years of age?
    • Yes
    • No
  2. * Do you have a legal right to work in the United States?
    • Yes
    • No
  3. * The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
    • Yes
    • No
  4. * What is the highest level of education you have completed?
    • Less than High School
    • High School Diploma or equivalent
    • Associates Degree
    • Bachelors Degree (or will obtain within 6 months)
    • Masters Degree (or will obtain within 6 months)
    • Terminal Degree (or will obtain within 6 months)
  5. * How many years of related experience do you have?
    • Less than 1 year
    • Between 1 - 3 years
    • Between 3 - 5 years
    • Between 5 - 7 years
    • More than 7 years
  6. * How did you hear about this position?
    • USA website
    • LinkedIn
    • Zip Recruiter
    • Indeed
    • HigherEd Jobs
    • Alabama Career Center / Alabama Works
    • Facebook
    • Word of mouth
    • Other
Applicant Documents
Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter

    The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.


    EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.


    Annual Security and Fire Safety Report
    The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.

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    Job Location

    Mobile, Alabama, 36688, United States

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