SUMMARY

To facilitate communication between health care providers and non-English speaking patients, helping to advocate for their needs at each point along the care continuum.

STATUS: Full-time

LOCATION: RGH

SCHEDULE: Day shift

ATTRIBUTES

• Associates degree preferred
• 2 years of interpreting experience in a medical setting preferred

Minimum Qualifications:
• Successful completion of Language Skills assessment prior to hire

Required Licensure/Certification Skills:
•None

Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

RESPONSIBILITIES

•Interprets clinical and other interactions between patients, families, and staff.
•Accepts referrals via pager, voice mail, and other methods for interpreting both emergency and scheduled interactions.
•Prioritize requests and recommends utilization of other methods if appropriate.
•On-call for patient service needs and responds in a timely manner.
•Familiar with medical terminology and procedures.

•Translates documents and other printed materials as requested by organization, arranging with outside translation vendors as needed.

•Participates in cultural sensitivity training opportunities for organization staff relating to interactions with patients and families of various cultures.

•Membership on related committees such as Cultural Diversity and Patient Education.

•Conduit for interpretation of patients’ cultural needs to service staff.

•Develops community liaison role, working with designees from community groups to assure culturally sensitive interactions between patients and staff.
•Assists by providing input into joint grant projects or other activities.
•Performs other duties as assigned.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $19.00 - $24.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.