Summary of Position:

Reporting to the Transportation Manager, the dispatcher main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Key Responsibilities

Respond to any issues and follow-up by coordinating with the appropriate departments or field units.

• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles, and requirements.
• Enter data in computer system and maintain logs and records of calls, activities, and other information.
• Other duties may be assigned by supervisor.
• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Speaking with supervisors or customers to resolve problems, requests for services or equipment.
• Preparing daily work such as schedules.