ORGANIZATION OVERVIEW

As unapologetic promoters of Cleveland, the Destination Cleveland team works every day to attract visitors, inspire both visitors and locals alike to explore, and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We’re in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland.

As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We’re a group of expectation-exceeding, fun-loving, innovative professionals.

SUMMARY OF POSITION

The Content Intern will assist Destination Cleveland’s content & publishing team with support of ongoing digital content campaigns (website, social and support for Destination Cleveland’s larger marketing efforts. These responsibilities will be performed in a timely, reliable and professional manner ensuring a high level of customer satisfaction. This position will assist the organization in conveying its mission and vision to audiences in an entertaining and effective manner.

This person should be prepared to work on a variety of projects, requiring a diverse set of skills, and will finish the internship having gained broad experience in various aspects of digital marketing, social media and content marketing.

SPECIAL NOTE: Intern may be made aware at any time of required attendance at a Destination Cleveland event or partner event. Such notice will be given ahead of time, and attendance may be mitigated by other commitments intern may have.

COMPENSATION & EXPECTATIONS

• Mandatory Start Date & Orientation: January 06, 2027
• $1000 Monthly Stipend (paid twice monthly over the course of the 16 week internship)
• 200-275 hours of the course of the semester (15-20 hours per week)
• Flexible Scheduling
• $50/Month Stipend
• Internship Duration: SPRING 2027 (January 06 - April 30)

BENEFITS

• Build your writing portfolios.
• Receive one-on-one mentoring.
• Build customer service skills.
• Gain exposure to a variety of professions within the travel, tourism and hospitality industry.
• Opportunities to attend professional networking events occurring in the region.
• Work at a nationally recognized destination marketing & management organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with content-related tasks across platforms, with heavy emphasis on copywriting, editing, user generated content curation, and work in our content management system.
• Work with each member of the digital team across multiple disciplines, including web content, social media, visual asset production, publishing and platform development
• Assist with event calendar listings, blog editing, blog writing and other activities as directed by the Sr. Director of Content, Content Managers and other marketing staff.
• Assist with social media content development on a weekly basis.
• Serve in production assistant role during major film shoots, podcast recording sessions, etc.
• Serve as a key team member in the Social Media Command Center (SMCC) for major events.
• Sit in on marketing division and digital marketing team meetings to gain deeper insight into the team’s role in the organization and travel/tourism industry.
• Assist with ideation and creation of new content relevant to active and upcoming campaigns.
• Perform other duties and projects as assigned by staff.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

• Excellent written, oral, and interpersonal communication skills.
• A content portfolio of at least three writing samples.
• Excellent problem-solving skills.
• Ability to professionally handle stressful situations.
• Ability to work in a team-oriented environment.
• Ability to multi-task and easily change focus to a different task.
• Ability to prioritize workload.
• Ability to start and finish a task without prompting by other team members and with a sense of urgency.
• Proficiency in Microsoft Office Suite preferred, familiarity with Adobe Creative Suite or content creation platforms like Canva is helpful but not necessary.
• Ability to work flexible hours when required.
• Currently pursuing education, training and/or certificate in information technology or equivalent field.

PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Viewing computer monitors
• Sitting
• Standing for community functions, presentations, etc.
• Ability to lift up to 25 pounds.

WORK ENVIRONMENT
On-site position. Office environment; moderate noise.

TO APPLY: For more information and to apply for the position, please visit our website: http://www.thisiscleveland.com/about/careers/