** Must be flexible to work schedules Monday - Friday 7:30am - 6:00pm and every Saturday 7:30am - 4:30pm **

POSITION SUMMARY:

The Community Resource Representative is responsible for serving neighbors while helping the department achieve poundage goals through highly efficient processes. This role is responsible for greeting, training, and supervising volunteers while maintaining the safety of the food supply chain and other compliance initiatives.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Provides exceptional service to neighbors assisting in a respectful and compassionate manner.
2. Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times.
3. Ensures the pantry remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean. This includes inventory best practices in recording incoming/outgoing items and rotating products to minimize waste.
4. Assists with compiling monthly metrics.
5. Prepares regular reports on pantry activities.
6. Ensures educational resources and community resource materials are consistently incorporated throughout the pantry and are easily accessed by the community.
7. Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines.
8. Ensures equipment is maintained.
9. Greets, trains, and supervises volunteers, as needed.
10. Assists with projects geared directly to the Community Resource Centers’ efficiency and effectiveness.
11. Communicates clearly and effectively while leading and contributing as a productive member of the Equitable Access team.
12. Provides support to other team members with relevant tasks and contributes to problem resolution on different projects.
13. Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team-level objectives.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

• High School Diploma from an accredited school or general education development (GED) certificate
• 2 + years of customer service experience
• Bilingual English/Spanish preferred

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.
• Forklift certification preferred or be able to obtain within the first 30 days of employment

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Ability to work with a diverse population, including the public
• Knowledge of database reporting, proficiency with Excel, Word, and Outlook
• Strong customer service skills and willingness to assist others
• Able to communicate complex information clearly
• Self-starter/self-motivated
• Attention to detail
• Strong problem-solving abilities
• Able to coordinate well with other departments and personnel
• Must be able to utilize pallet jacks and use a forklift
• Ability to operate a computer, copier, and other business equipment

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 40 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED:

Travel is required for this position (up to 5% of the time and on a domestic basis in a personal vehicle).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.