Warranty Administrator - Honda Boston
Boston, MA, USA
Requisition ID Req #13290
About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Warranty Administrator
Compensation $20-$25 Hourly
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Warranty Administrator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

Adhere to all manufacturers and after-market warranty company’s policies and procedures

Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business

Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals

Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual

Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders

Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use

Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery

Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission

Maintain a record of all claims submitted, returner/rejected, or paid and their current status

Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables

Strong organizational skills and attention to detail a must

Two years previous automotive/administrative work required

Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims

Must be a minimum of eighteen years of age

Must be able to pass pre-employment screens (background and drug test)

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Job Details