Position Summary

A Lead Practice Medical Assistant will perform a variety of clinical and office duties under the physician/provider/nurse direct supervision. The Lead MA will effectively manage and delegate the team's roles and responsibilities to ensure the clinical floor flows properly. The Lead MA will work with the Practice Administrator to promote and maintain the practice goals and policies and procedures.

Essential Functions and Responsibilities Includes the Following:

1. Adheres to WPH Performance Standards, Policies and Behaviors
2. Performs and assigns patient care responsibilities to practice Medical Assistants that may
include checking patient schedules and organizing patient flow; accompanying patients to
exam/procedure room; assisting patients as needed with walking, transfers, dressing,
collecting specimens, preparing for exam etc.; obtaining patient history; performing patient
screening per provider guidelines; assisting providers/nurses with various procedures;
charting; relaying instructions to patients/families; answering calls.
3. Performs and assigns patient care responsibilities to practice Medical Assistants including
sending/receiving patient records and documents; scheduling procedures and tests; obtaining
precertification for health care services; verifying insurance coverage and patient
demographics; managing patient s charts to ensure information is complete.
4. Maintains and ensures orderliness and cleanliness of examination rooms; stocks assigned
rooms and ensures par levels of supplies are maintained. Checks and completes required logs
for equipment and other required checks.
5. Maintains and ensures environmental responsibilities are completed including but not limited to
cleaning exam and procedure rooms; maintaining infection control protocols; keeping
appropriate records; ordering and stocking of supplies.
6. Assists provider with management of EMR/HER.
7. Fulfills medical assistant responsibilities including medical/surgical asepsis, sterilization,
instrument wrapping and autoclaving as well as obtaining vital signs, EKGs, phlebotomy,
prepping and assisting with exams and other specific tasks as needed.
8. Participates as a member of the patient care team and is responsible for participating in daily
huddles and regular scheduled practice team meetings.
9. Understands and adheres to all hospital policies including but not limited to Performance
Standards, Appearance and Attendance.
10. Performs all other duties as assigned.

Education & Experience Requirements

High school diploma or general equivalency diploma (GED) required
Successful completion of a six-month (6) to one (1) year course in Medical Assisting at an accredited
school, required
As of July 15th, 2018, BLS certification (through American Heart Association) is required for all Medical
Assistants
Medical Assistants must have their BLS upon hire or obtain within 3 months of hire.
Medical Assistants must adhere to the NYS Medical Assistant scope of practice
Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA),
preferred
Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience required
Minimum two years of recent experience working in a medical facility as a medical assistant preferred.

Core Competencies:

Excellent Customer Service Skills
Team Player
Excellent Communication Skills (written/verbal)
Ability to Multi-task

Physical/Mental Demands/Requirements & Work Environment

Excellent Customer Service Skills
Team Player
Excellent Communication Skills (written/verbal)
Ability to Multi-task
Must retain composure under stress frequently
Must be flexible and able to adapt to changes in routine
Must able to assess the immediacy of emergency situations
May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be
exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the
hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can be found at each site as
well as at the hospital’s switchboard saved on a disc.

Primary Population Served

Check appropriate box(s) below:
Neonatal (birth – 28 days)

Patients with exceptional communication needs
Infant (29 days – less than 1 year)

Patients with developmental delays
Pediatric (1 – 12 years)

Patients at end of life
Adolescent (13 – 17 years)

Patients under isolation precautions
Adult (18 – 64 years)

Patients with cultural needs
Geriatric (> 65 years)
Bariatric Patients with weight related Comorbidities
Non-patient care population

All populations

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by
the needs of White Plains Hospital.