Position Overview: Provides patient care in a primary care office setting. Assists providers and staff in coordinating patient care. Functions as a primary liaison between patients, families, staff and providers.

Essential Functions:

Works both autonomously and collaboratively:

• Communicates with clinical, clerical and billing departments, providers, patients and families to ensure continuity of care.
• Communication skills (both written and verbal) suitable to express the physical, mental and emotional status of patients and families.
• Accurately completes and maintains medical records and documents.
• Performs telephone communication
• Demonstrates acceptable time management techniques.
• Maintains exam rooms and lab area. Prepares, stocks and cleans rooms as well as maintains supplies and equipment for treatment.
• Documents medication, vaccines, and medical history
• Collects nasal, throat, or other specimens using appropriate techniques.
• Maintains skills and knowledge base through reading, training and other structured in-services.
• Attends clinical meetings as scheduled.
• Conducts self in accordance with Brio Primary Care employee manual.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Qualifications:

• High School diploma or equivalent
• BLS Certification
• Primary Medicine office experience preferred.
• One or more years of responsible experience in a medical setting is preferred; and demonstration of the knowledge and skills required to competently perform the duties of this position.
• Possess knowledge of approved medical abbreviations and correct spelling of the English language.
• Ability to work with non-cooperative patients, patients with psychosocial problems and needs, or chronic and acute health problems.
• Ability to adapt to various work assignments.
• Possess good customer service skills and exceptional telephone etiquette.
• Previous computer experience helpful.

Work environment and Physical demands:

Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations that require following extensive safety may be required and/or hours may be shortened as business needs dictate. Ability to perform moderate physical activity. May require handling/lifting objects (up to 50 pounds) or standing/sitting/walking for more than four (4) hours per day. Prolonged use of telephone may be required.