Medical Assistant II at Symphony Spine and Pain – Jacksonville, Florida

We are seeking a skilled and motivated Medical Assistant II to join our busy Pain Management Office-Based Surgery Center. The ideal candidate will have strong clinical skills, excellent patient care abilities, and experience assisting physicians with pain management procedures. Experience with fluoroscopy-guided procedures, urine drug screening collection, and prior authorizations for specialty medications is highly desirable.

Key Responsibilities:

• Room patients and obtain vital signs, medical history, and medication reconciliation
• Prepare patients for pain management procedures and minor office-based surgeries
• Assist physicians during procedures including injections, nerve blocks, and other interventional pain treatments
• Maintain sterile fields and assist with procedural setup and breakdown
• Assist with fluoroscopy-guided procedures (experience preferred)
• Collect and process urine drug screen (UDS) specimens following proper chain-of-custody protocols
• Document patient information accurately in eClinicalWorks (eCW) EMR system
• Process and submit prior authorizations for specialty medications and pain management treatments
• Coordinate with pharmacies and insurance companies regarding medication approvals
• Prepare and administer
• Collaborate with clinical and administrative staff to maintain efficient patient flowmedications as directed by the provider
• Provide post-procedure care instructions and patient education
• Ensure proper cleaning, stocking, and organization of exam and procedure rooms
• Follow infection control and safety protocols at all times

Qualifications:

• Certified or Registered Medical Assistant (CMA/RMA) preferred
• Minimum 2+ years of clinical medical assistant experience required
• Experience in pain management, orthopedics, or surgery center settings preferred
• Fluoroscopy experience is a plus
• Experience collecting urine drug screens (UDS) preferred
• Experience using eClinicalWorks (eCW) required or strongly preferred
• Familiarity with prior authorizations for specialty medications
• Knowledge of sterile technique and procedural assistance
• Strong communication and patient care skills
• Ability to multitask in a fast-paced clinical environment

Preferred Skills:

• Experience assisting with spinal injections, nerve blocks, radiofrequency ablation, or other interventional procedures
• Familiarity with procedure room workflows and surgical instrumentation
• Ability to anticipate physician needs during procedures
• Experience coordinating care with pharmacies, insurance companies, and specialty medication programs