Out-of-Pocket Collections Specialist at Quadrant Health Group – Boca Raton, Florida

Join our dynamic team at Quadrant Health Group! QHG delivers hands-on, process-driven operational support to behavioral health programs. We’re hiring an Out-of-Pocket Collections Specialist to manage patient financial responsibility and drive resolution of outstanding balances. This role focuses on clear patient communication, consistent follow-up, and disciplined account management to ensure balances are resolved efficiently.

This role is built for someone who communicates confidently, stays organized across multiple accounts, and maintains persistence in follow-ups until balances are fully resolved. Success in this role requires professionalism on the phone, strong documentation habits, and the ability to handle payment conversations with clarity and empathy.

This role is ideal for someone who thrives in structured workflows, maintains ownership of their accounts, and is comfortable discussing financial responsibility with patients. If you avoid phone conversations about payment, struggle with follow-through, or prefer loosely structured work, this role is not a match.

What You'll Do:

Manage patient balance collections:

● Contact patients regarding outstanding balances and financial responsibility.

● Clearly explain balances, payment expectations, and available payment options.

● Collect payments via phone and assist patients with secure payment processing.

● Ensure balances are addressed promptly to minimize aging accounts.

Communicate directly with patients:

● Conduct outbound calls daily to resolve outstanding balances.

● Answer patient questions regarding statements, balances, and payment options.

● Maintain professionalism and empathy during financial conversations.

● Build rapport while maintaining clear expectations around payment resolution.

Maintain accurate documentation:

● Document all patient interactions clearly within billing systems/EMR.

● Record payment arrangements, notes, and follow-up timelines.

● Maintain structured, audit-ready account notes.

● Ensure all financial communications are logged accurately.

Manage follow-ups and payment plans:

● Track open balances and scheduled payment arrangements.

● Maintain consistent follow-up until balances are resolved.

● Monitor payment plans and ensure commitments are honored.

● Escalate delinquent accounts when necessary.

Support revenue cycle operations:

● Work closely with billing leadership to resolve account issues.

● Identify trends or barriers preventing patient payment.

● Communicate account concerns that may require escalation.

● Contribute to improving collection processes through consistent execution.

Escalate issues early:

● Flag disputed balances or unresolved billing concerns quickly.

● Escalate accounts requiring leadership intervention.

● Identify potential compliance or communication concerns early.

● Support leadership by identifying issues before they impact collections.

Requirements:

Experience

● 1–3+ years in collections, patient financial services, medical billing, or revenue cycle roles.

● Experience managing outbound call volume and patient account follow-up.

● Strong communication skills and ability to discuss financial responsibility confidently.

Education / Training

● High school diploma required; Bachelor’s preferred (or equivalent experience).

● Experience with EMR or medical billing systems preferred.

● Understanding of patient financial responsibility and healthcare billing is a plus.

Character Traits

● Confident communicator: Comfortable discussing balances and payment expectations with patients.

● Persistent follow-through: Maintains ownership of accounts and closes loops quickly.

● Detail-oriented: Maintains accurate documentation and organized account tracking.

● Professional under pressure: Handles financial conversations calmly and respectfully.

● Team-oriented: Works closely with billing teams and leadership to resolve accounts efficiently.

Who This Role Is NOT For

● People who avoid phone conversations about financial responsibility.

● Anyone who struggles with consistent follow-up or structured workflows.

● People who are uncomfortable asking for payment or resolving balances.

● Anyone who prefers loosely managed tasks instead of clear accountability.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Paid time off, sick time and holidays.

• Opportunities for professional development and growth.

• A supportive and collaborative work environment.

• A chance to make a meaningful impact on the lives of our clients.

About Quadrant Health Group:

At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.

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