About us:

North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC and Montreal Quebec. We are hiring enthusiastic dependable team players with a desire for a rewarding career in the medical field. We value our employees, offer competitive salary and benefits, and understand the importance of work-life balance.

Certified Medical Assistant (CMA) – Full Time

Primary Care | Ludlow, VT

North Star Health is happy to welcome a Full-Time Certified Medical Assistant (CMA) to our primary care team in Ludlow, Vermont. This role is an important part of our day-to-day clinic flow and helps ensure our patients feel supported, respected, and cared for from the moment they arrive.

We are a small, collaborative practice and value team members who are dependable, kind, and willing to help where needed to keep our clinic running smoothly.

What You’ll Do:

• Greet and room patients, obtain vital signs, and document in the EHR
• Support providers during patient visits and procedures
• Assist with prior authorizations, primarily for medications and some outpatient referrals
• Communicate with patients, pharmacies, and insurance companies to support continuity of care
• Help manage clinical inbox tasks, scheduling support, and patient follow-up
• Maintain exam rooms, supplies, and infection control standards
• Work closely with the care team to create a positive patient experience

What We’re Looking For:

• Current Certified Medical Assistant (CMA) certification
• Primary care or ambulatory experience preferred
• Medical chart prep and terminology experience strongly preferred
• Strong communication and organizational skills
• A positive, team-oriented approach

Why Join North Star Health:

• No weekends or holidays
• Supportive, team-focused work environment
• Mission-driven Federally Qualified Health Center (FQHC)
• Meaningful work that directly supports patient access to care
• A workplace where your contributions truly matter

Job Summary:

The Certified Medical Assistant provides administrative and clinical support to the providers and other healthcare professionals within the clinic maintaining smooth patient flow, and delivery of quality patient care. Responsible for various duties including performing basic medical procedures, managing medical records and coordinating administrative tasks.

The major duties which are regularly performed and normally assigned to the position:

• Assists the practitioner in caring for office patients.
• Greets patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Introduces self and positively represents North Star Health.
• Conducts initial patient interview to gather and document pertinent information regarding their office visit according to policies and procedures.
• Obtains and documents vital signs as appropriate for patient age and reason for visit.
• Assists practitioners with ordering labs and procedures.
• Completes a thorough chart review prior to the visit to include identification of outstanding lab and imaging results, clinical documents and consultation reports.
• Cleans exam rooms between patients according to the best practice guidelines.
• Maintains medical supplies in exam rooms including monitoring for expired items.
• Supports patient care through engagement with other members of the patient’s care team. Communicates with external parties such as pharmacies and community agencies. Completes forms and other paperwork as needed.
• Works in partnership with the multi-disciplinary team to facilitate timely and appropriate access to care for patients (right time, right place, right location, right provider.)
• Supports patient care through timely communication to patients of results and treatment plan details as directed by the provider. Completes patient care tasks according to policies and procedures (ie. Inbox Management policy.)
• Provides patient safety assistance with walking, table to chair transfers and with wheelchair use.
• Ensures professional, accurate, current, and comprehensive documentation with proper spelling and grammar within the medical record. Handles the release of health information per policy.
• Assists with procedures directed by the practitioner such as removing sutures and staples, changing dressings, and obtaining specimens (throat culture, urinalysis, finger stick hemoglobin and Hemoglobin A1Cs and Nasopharyngeal swabs.) Documents results in an accurate and efficient manner within the electronic medical record.
• Responsible for following quality control policies for lab and refrigerated items.
• Responsible for monitoring medical emergency tools and supplies (AED, Fire Extinguisher, Eye Wash station, Emergency Kit, Oxygen, etc.)
• Handles refills for prescriptions according to policy.
• Administers vaccines and other medications using the seven rights (right person, right medication, right route, right reason, right time, right dose, right documentation.)
• Keeps patients' safety as top priority.
• Demonstrates flexibility in work schedule and location, based on the needs of the organization.
• All other duties as assigned

Education:

• High School Diploma or equivalent
• Active Medical Assistant Certification

Experience:

• Previous experience as a medical assistant in a physician office preferred

Knowledge and Abilities:

• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and time-management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team-members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Passionate about healthcare excellence.