Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care:

• Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties:

• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in the Laboratory Information Systems (LIS).
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities:

• Accurately document patient history, procedures, and treatments in electronic health records (EHR).
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Qualifications:

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.
• Experience with EHR systems and LIS software.
• Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.
• Willingness to travel between Urgent Care locations with reliable transportation.
• Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education:

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.