The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling appointments.

Knowledge of manual/computerized scheduling systems.

Knowledge of customer service principles and techniques.

Skill in communicating effectively with physicians/clinicians about scheduling preferences.

Skill in maintaining master appointment schedule via manual or computerized means.

Skill in producing reports about appointment patterns as needed.

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Ability to analyze situations and respond appropriately.