Admissions Specialist - Patient Access Services - ER - Full-Time, Days

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Fort Worth - 1301 Pennsylvania Ave, Fort Worth, TX 76104

Work hours: Full-Time, Days (Wednesday, Friday, Saturday 6:30 AM - 7:00 PM)

Department Highlights:

Join a dynamic and high-energy team that thrives on making a difference! As an Admission Specialist, you'll play a vital role in helping individuals in our community access the healthcare they need. Our department is fast-paced, collaborative, and perfect for go-getters who love a challenge and take pride in delivering an exceptional patient experience.

In this role, you'll:

• Obtain and verify patient demographics

• Review insurance benefits and prepare cost estimates

• Collect coinsurance/copays and complete MSPQ as needed

• Provide patient education and ensure regulatory compliance

• Be cross-trained in multiple workflows to keep things exciting and diverse

If you're looking for a professional yet fun environment where your energy and initiative are valued, this is the place for you!

Here's What You Need

Education

• H.S. Diploma or Equivalent Required

Experience

• 1 Year Relevant Customer Service Experience Required

• 2-3 years of professional office/healthcare experience preferred

Licenses and Certification

• CHAA - Certified Healthcare Access Associate Upon Hire Preferred

• CPI - Crisis Prevention Intervention Training 90 Days Required

Skills and Abilities:



• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.

• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.

• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.

• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership





What You Will Do

Duties to include, but not limited to:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.

• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.

• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.

• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.

• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialists:

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.

• Delivery of high-quality patient care

• A supportive team environment with outstanding opportunities for growth, as well as Career Ladder eligibility after 1 year.

• Quarterly Incentive eligibility based on Patient Satisfaction/Experience scores

• Tuition reimbursement

Texas Health Fort Worth is an 851-bed, Magnet-designated, full-service hospital that has served the Fort Worth community since 1930.

We offer advanced care in cardiovascular services, high-risk obstetrics, gynecology, neurosciences, sports medicine, and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement, Brain Tumor Treatment, Advanced Spine Care, and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities, and we support Graduate Medical Education (GME) to help train the next generation of physicians.

If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org

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Primary Location: Fort Worth
Job: Clerical/Admin
Organization: Texas Health Fort Worth 1301 Pennsylvania Ave TX 76104
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time