ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary:
The role of the Revenue Cycle Support Specialist is to maximize workflow efficiency in the Bone & Joint Institute Business Office by assisting with incoming calls, claim follow up and minor aspects of revenue cycle. Assisting with charge entry as needed when adequately trained.

Position Requirements:
Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to discuss account financials with patients

Workplace Experience:
Prior experience in a medical office setting with a moderate knowledge of the revenue cycle. Must have good customer service and intra-personal skills. Job requires close attention to detail

Equipment and Skills Training:
Athena Health EHR system, Allscripts EHR systems, and Phreesia for patient intake and payments

Physical Environment:
Business Office

Physical Effort:
Requires sitting for prolonged periods of time, and viewing the computer screen. Must have a clear, understandable telephone voice.

Key Results:
Assist phone patients with basic account information or request, i.e., account balance, itemized bills, insurance verification. May include, but not limited to forwarding incoming calls to appropriate staff member or Financial Counselor as needed.
Work assigned claims worklist (bucket) in an accurate and timely manner.
Utilize EMR to document all information discussed with each patient encounter.
Competently understand and work the EMR and billing systems in order to be able to assist with charge entry for E/M charges after proper training, as needed.
Participate in scheduled Power-Hour and Business Office Touchpoint meetings by self-reporting current state.
Utilize the EMR software workstation to scan source documentation.
Available to provide support to indirect team members who have additional billing/business office questions.
Help with facilitation of claim follow-up with payers and help to resolve/proactively avoid claim rejections and denials (i.e. daily verifying authorizations prior to service date.
Collect accurate patient payments and set up payment plans as needed in designated EMR systems.
Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding all business office needs.
Reports concerns requiring attention to manager or director. Employee is a problems solver that brings possible solutions when presenting concerns or problems.
Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other duties as assigned by manager and independently seeks out job duties during down time.