Patient Financial Advocate at University Physicians' Association – Knoxville, Tennessee

University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute

Job Type: Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm

Patient Financial Advocate responsibilities:

• Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships.
• Collaborates with clinical team, billing department, and patient accounts department.
• Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs.
• Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.
• Maintains office security by following safety and HIPAA procedures.

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more!

• Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships.
• Must be reliable and have excellent follow up skills.
• Must communicate professionally always.
• Must be customer service oriented.
• Must have the ability to be resourceful and proactive when issues arise.
• Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.
• Familiarity with health insurance, preferred.
• Must be a self-starter and a team player.
• Excellent telephone and customer service etiquette.
• Attention to detail and good organizational skills.
• Empathetic with good listening skills.
• Bilingual (English/Spanish) a plus.