Patient Service Rep - University Palliative Care in Knoxville, Tennessee at University Physicians' Association

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience.

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center

Job Responsibilities:

• Coordinate patient flow to ensure efficient clinic operations
• Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
• Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
• Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
• Maintain accurate documentation, manage office supplies, and support daily administrative operations
• Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
• Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

What We’re Looking For

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.