Job Title: Patient Services Rep

Location: Morris Cancer Center

Department Name: Cancer Ctr-Admin

Req #: 0000206763

Status: Hourly

Shift: Day

Pay Range: $19.74 - $24.97 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overiew:

The purpose of the Patient Service Representative or PSR will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations.

He/she will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.

The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits.

If residing in the call center location, he/she will primarily interact with patients and families via phone and will be accountable to applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate dispositioning.

Call center PSRs will also perform outbound calls to prepare patients and families for upcoming appointments and, in the case of a missed appointment, to schedule the patient to prevent further delays of care.

If residing in the clinic location, he/she will primarily interact with patients and families in person and will be accountable to applicable performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling.

Clinic based PSRs may perform outbound calls to schedule referral appointments or schedule patients for upcoming visits.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Zero to three years of related experience within the healthcare field
• Ability and interest to learn clinical information and criteria
• Knowledge of medical terminology preferred
• Position requires exquisite communication skills
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position
• Highly effective oral and written communication skills are required to communicate with clinical, administrative, and other personnel
• Ability to speak other languages a plus
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Power Point and Adobe Acrobat
• Must demonstrate a commitment to working with people with cancer
• Position requires interaction and competency in providing care to patients in all age categories from neonates through geriatrics and all populations with an emphasis on patients with cancer