The Practice Ambassador will answer phones, schedule appointments, collect patient financial responsibility and ensure all information is collected in the patient’s chart.

• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communication.
• Answer the phone promptly with a smile.
• Schedule for multiple practices based on each doctor preferences.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Make outbound calls to patients being referred for procedures.
• Manage patient calls regarding post operative and billing questions.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.