POSITION SUMMARY

A Clinical Navigator is a resource that is responsible for assisting the medical provider in patient treatment issues, providing direct patient care, and maintaining proper standards of quality and integrity. They will perform clinical duties while acquiring supplementary knowledge of the medical field and helping make the workplace an efficient and effective environment for all. They will support varying clinics throughout the week to ensure adequate clinical coverage and patient care.

PRIMARY RESPONSIBILITY

• Optimize and nurture the patient experience within Sano
• Provide patient care duties when patient is in the clinic, including but not limited to:
  • Room patients
  • Schedule follow ups
  • Prepare and record charts appropriately within the EMR
  • Employ skill in patient care and communication
  • Fit Durable Medical Equipment (DME) for patients as prescribed
  • Apply and remove casts/splints
  • Remove staples and stitches
  • Assist physician with preparing and administering injections
  • Prepare for and assist physician with minor procedures
  • Patient education
  • Utilize company Inventory Management System
• Support provider teams PTO requests
• Support Advanced Practice Provider Clinics
• Support Urgent Care coverage
• Manage inventory and stocking of clinical supplies and durable medical equipment (DME)
• Maintain sterilization of clinical instruments
• Attend mandatory full staff and clinical meetings
• Adhere to all company policies and procedures
• Engage primary care offices, athletic trainers, physical therapists, and other referral sources in an effort to increase awareness in the community
• Perform other related duties as required or assigned

SKILLS

• Understanding of Internal Classification of Diseases (ICD) and Common Procedural Terminology (CPT) coding
• Proficient knowledge of medical terminology and anatomy
• Strong customer service skills
• Electronic medical record experience (eClinical Works preferred)
• Highly detailed and accurate, with excellent organizational skills
• Excellent communication and interpersonal skills; expresses thoughts and ideas clearly, both verbally and in writing; establishes trust and confidence quickly
• Excellent skills in Microsoft Office (primarily Word, Excel, PowerPoint and TEAMS).
• Must be computer literate with the ability to learn new software applications

COMPETENCIES

• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment
• Ability to communicate appropriately and build relationships with patients and coworkers
• Willingness to adhere to all principles of confidentiality
• Ability to represent the company in a professional manner both internally and externally
• Goal-oriented and self-motivated. Is proactive, committed, has high standards, and does what it takes to get the job done
• Ability to work independently and effectively in a team environment
• Ability to show initiative, good judgment, and resourcefulness

EDUCATION AND QUALIFICATIONS

• Bachelor’s or Master's Degree in Athletic Training (preferred)
• Licensed Practical Nurse or Medical Assistant with 2+ years will be considered (Orthopedic Experience Preferred)
• State Licensed (or eligible for License in MO and KS) if applicable
• Certified Athletic Trainer through the Board of Certification, Inc. (ATC) or applicable accrediting body
• Basic Life Support (BLS) Certification (Required or obtained upon hire)

EQUAL OPPORTUNITY STATEMENT

Sano is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. Sano is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.