Miscellaneous Health Technologists and Technicians Jobs Near Me in Massachusetts

Patient Placement Assistant

JOB SUMMARY
- Under the direction of the Care Coordination Supervisor, the Patient Placement Assistant receives and assesses requests from all major customer constituencies: patients, providers, and service areas, including the transfer center. The role involves analyzing and coordinating the exchange of accurate and thorough information to ensure proper patient placement.
  
  The Patient Placement Assistant prioritizes assignments for inpatient, observation, and day-stay patients, ensuring placement based on established criteria. Accurate documentation is maintained following all protocols, and the assistant acts as a liaison between Berkshire Health and external customers, ensuring customer satisfaction.
  
  This position works closely with the Care Coordination Supervisor to coordinate patient placement functions and assists in collecting key data elements for departmental metrics and monitoring
JOB REQUIREMENTS
- Experience:
  - - Proven customer service experience required.
    - Direct Patient care experience preferred.
- Education:
  - - High School or GED required.
    - Associate’s degree preferred.
- Licensure & Certifications:
  - - None
SKILLS & ABILITIES
- - Strong verbal and written communication skills, enabling effective interaction with patients, healthcare providers, and external service areas.
  - Ability to prioritize and manage multiple tasks, ensuring timely patient placement and coordination while adhering to quality standards.
  - Ability to assess and analyze patient placement requests to ensure accurate decision-making based on established clinical criteria.
  - Ensure accurate documentation and follow established protocols.
  - Strong teamwork skills, working effectively with the Care Coordination Supervisor and other healthcare staff to ensure smooth patient flow.
  - Demonstrate a service excellence attitude, ensuring that all calls and interactions are professional, respectful, and meet the needs of patients, families, and staff.
  - Ability to adapt to changing priorities and work effectively in a fast-paced environment.
  - Proficient in using computer systems and patient placement software to manage patient placement tasks efficiently.
  - Ability to assist in the collection, management, and reporting of key data elements for departmental performance monitoring.
  - Ability to synthesize clinical information to properly place patients in the correct location.
  - Understanding of patient confidentiality standards and adherence to hospital policies to maintain privacy and compliance.
  - Proficient in computer applications
WORKING RELATIONSHIPS
- Title of position(s) supervised:
  - None

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