Patient Access Coordinator in Methuen, Massachusetts at Merrimack Health

Join us at Merrimack Health

Our two campuses in Methuen and Haverhill have a total of 320 beds, and we are a full-service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care, and 24/7 emergency services. We have three behavioral health units: cardiac telemetry, and critical care service lines. Our Haverhill campus offers all private rooms, and our Methuen campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence, named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement.

Position Summary:

Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures.

Responsibilities:

• Ensures that patient information is collected and that patients are aware of hospital policies and procedures.
• Interviews incoming patients or representatives and enters information required for admission into the computer database.
• Distributes appropriate information to ancillary departments.
• Participates in performance improvement and CQI activities.
• Excellent communication skills and the ability to deal with individuals at all levels.
• Excellent customer service skills are required.
• Treats patients/families professionally, with respect and dignity
• Demonstrates the ability to be flexible, organized and function under stressful situations.
• Performs other related duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.

Qualifications:

• Education: High school graduate or equivalent.
• Experience: Previous experience with medical terminology