Outpatient Services Coordinator or Patient Services Coordinator

Position Summary:

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.

Responsibilities:

• Complies with all Kootenai Health confidentiality and HIPAA standards


• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed


• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.


• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems


• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments


• Obtains referrals and pre-authorizations as required and processes charges


• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership


• Familiar with standard concepts, practices, and procedures within the field


• Relies on experience and judgment to plan and accomplish goals


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

Patient Services Coordinator

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Outpatient Services Coordinator

• High school diploma or equivalent preferred


• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.


• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Working Conditions:

• Must be able to lift and move up to 10 lbs


• Must be able to reach arms above or below shoulder height


• Must be able to maintain a sitting position


• Typical equipment used in an office job


• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.


• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees


• Tuition assistance after 90 days to support your professional growth


• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%


• Competitive pay, plus night, weekend, and PRN shift differentials


• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps


• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories


• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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