Outpatient Services Coordinator in Coeur d'Alene, Idaho at Kootenai Health

Outpatient Services Coordinator

Position Summary:

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.

Responsibilities:

• Complies with all Kootenai Health confidentiality and HIPAA standards


• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed


• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.


• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems


• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments


• Obtains referrals and pre-authorizations as required and processes charges


• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership


• Familiar with standard concepts, practices, and procedures within the field


• Relies on experience and judgment to plan and accomplish goals


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High school diploma or equivalent preferred


• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.


• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Working Conditions:

• Must be able to lift and move up to 10 lbs


• Must be able to reach arms above or below shoulder height


• Must be able to maintain a sitting position


• Typical equipment used in an office job


• Repetitive movements
• Could be eligible for Remote work after 90 day introductory period

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!

Apply today! Please reach out to Grey Mora at tmora@kh.org or Front Desk 208-625-4620 or email careers@kh.org with any questions.