Patient Service Representative (PSR)

Job Type: Full-time - onsite position

Torrington, CT

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups.

Position Overview
In support of high-quality patient care, we are currently seeking an experienced dedicated and customer-focused Patient Services Representative (PSR). The Patient Services Representative will play a crucial role in providing exceptional service and support to our patients. The PSR portrays excellent communication skills, high attention to detail, and a passion for helping others.

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, reliable, and able to be flexible in a changing environment.

Responsibilities

· Check-in patients upon arrival, ensuring accurate and up-to-date information

· Schedule appointments

· Answer phone calls and address patient inquiries or concerns

· Verify insurance coverage

· Collect patient payments and provide receipts

· Collaborate with care teams to ensure smooth patient flow and efficient operations

· Triages calls, working closely with physician and/or assigned staff member in responding to all calls in a timely fashion.

· Develop great patient relationships and high-quality patient experience

· Support all relevant EHR work queue patient care support responsibilities.

· Register new patients and update existing records with accurate demographic, insurance, and medical information.

· Attend training at our Farmington and Plainville locations

· Travel between our various sites upon request.

PM22

Required Qualifications & Skills

· Knowledge of HIPAA regulations and ability to handle sensitive patient information with confidentiality

· Experience working as a medical receptionist or in a medical office environment is a plus

· Previous customer service or administrative experience in a medical office setting is preferred.

· Proficiency in computer applications, including MS Office (Word, Excel) and Electronic Health Record (EHR) systems, Epic experience preferred.

· Excellent verbal and written communication skills for interacting with patients and medical staff.

· Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.