Bilingual Patient Service Representative at Anderson Valley Health Center, Boonville, CA

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Anderson Valley Health Center (AVHC) is currently seeking a Front Desk Patient Services Representative to assist residents of Anderson Valley, including a large migrant and seasonal farm-working population. We are a Federally Qualified Health Center (FQHC) offering Primary, Behavioral and Dental care, as well as an onsite pharmacy dispensary. AVHC is a single-site FQHC located in downtown Boonville, CA. As the sole provider in our town, we offer “one-stop-shopping services for residents of Anderson Valley. This position is a full-time, employed position (5 8-hour days a week). Competitive salary and outstanding benefits available. Bi-lingual in Spanish and English required.

Hiring for two positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phones at the front desk, make appointments, confirm appointments, take messages for providers or nurses and direct calls to appropriate clinic or community resource.
• Assist patients by providing forms necessary to collect data for registering into and maintaining the practice management system.
• Assist front desk staff with schedule patient follow up visits as patients check out.
• Assist patients needing access to care by referring patients to other resources within the Clinic and community when appropriate.
• Assist with the collection of encounter forms and any payments due from patients after their visit.
• Ensure appropriate scheduling according to allowances of insurance types.
• Professionally represent AVHC through positive, courteous and professional patient contact.
• Adhere to the strict HIPAA law regarding health information protection.
• Maintain integrity of patient data, by verifying and correcting information within patient management system.
• Ensures customer satisfaction by analyzing complaints and/or suggestions and providing appropriate responses.
• Demonstrate competent ability to utilize software, websites, phone system and other office equipment.
• Additional duties as assigned.

QUALIFICATIONS:

• Two or more years’ experience in a related field, preferably in a dental or medical reception office.
• Ability to multi-task, organize and prioritize daily work.
• Proficient use of software, websites, phone system and other office equipment.
• Proficient data entry and keyboarding skills.
• Work under pressure with competing priorities.
  

EDUCATION REQUIREMENT:

• High School diploma or general education degree (GED).
  

LANGUAGE:

• Ability to read, write and comprehend English. Spanish fluency required.
  

PHYSICAL REQUIREMENTS:

• Work is sedentary in nature. Prolonged sitting, talking, and listening on the telephone, writing, reading, and communicating one-on-one, typing, viewing video display terminal: 70% of time sitting, 20% of time walking, and 10% of time standing.
• Must be able to lift up-to 40 pounds and push up to 60 pounds (on wheels).
• You must be able to hear staff on the phone and those who are served in-person and speak clearly to communicate information to clients and staff.
• Must have vision that it is adequate to read memos, registration forms and other clinic documents. Work includes periods of time viewing the computer display monitor.
• Must have high manual dexterity. Frequent repetitive hand and wrist motions. Work includes periods of time operating the computer keyboard.
• Must be able to reach above the shoulder level to work, must be able to bend, walk, squat, sit for periods of up to 2 hours at a time, stand, stoop, crouch, reach, kneel, twist/turn, grasp and feel.
  

Job Type: Full-time Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 403 (b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8-hour shift

Work Location: In person