Veterinary Patient Care Coordinator – Internal Medicine in San Marcos, California at Ethos Veterinary Health

Do you have veterinary experience, exceptional client communication skills, and a passion for helping pets and their families navigate complex medical conditions?

Veterinary Specialty Hospital North County is seeking a Veterinary Patient Care Coordinator – Internal Medicine. This role is ideal for an experienced veterinary professional who enjoys building relationships with clients, coordinating patient care, and serving as a trusted resource throughout a pet's medical journey.

Working alongside our Internal Medicine specialists, technicians, and support teams, you will play a critical role in ensuring a seamless experience for both clients and patients while helping coordinate advanced medical care.

Internal Medicine patients often require ongoing diagnostics, treatment plans, and long-term management. As the Veterinary Patient Care Coordinator – Internal Medicine, you'll become a key point of contact for clients navigating complex medical conditions, helping them understand the next steps while ensuring exceptional communication and support throughout their pet's care.

This position is perfect for someone who enjoys both the medical and client service sides of veterinary medicine.

As the Veterinary Patient Care Coordinator – Internal Medicine, you will:

• Serve as a primary point of contact for Internal Medicine clients before, during, and after appointments
• Provide personalized communication and updates throughout a patient's visit
• Coordinate appointments, consultations, procedures, rechecks, and follow-up visits
• Review upcoming appointments and ensure medical records, referrals, and diagnostics are received and prepared in advance
• Monitor client communications and coordinate responses with the medical team
• Assist with treatment plan discussions and financial estimates
• Explain common Internal Medicine conditions, treatments, medications, and follow-up recommendations within the scope of your training
• Collaborate with doctors, technicians, and client care teams to ensure a seamless patient experience
• Coordinate patient admissions and discharges
• Process payments, invoices, estimates, and financial transactions
• Maintain accurate client and patient records
• Conduct follow-up calls and assist with post-appointment communication
• Help guide clients through potentially stressful or emotional situations with empathy and professionalism

• Minimum two years of veterinary experience required
• Previous experience in a veterinary hospital setting
• Strong understanding of veterinary medical terminology
• Experience discussing treatment plans and financial estimates
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer systems and electronic medical records
• Ability to multitask and prioritize in a fast-paced environment

• Experience in specialty medicine, emergency medicine, or advanced veterinary practice
• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Veterinary Assistant, or similar veterinary role
• Knowledge of common Internal Medicine diseases and treatments
• Experience reviewing medical records and coordinating referrals

You are someone who:

• Has a solid veterinary foundation and enjoys continuing to learn
• Communicates confidently with clients and medical teams
• Can explain complex information in a compassionate and approachable way
• Thrives in a fast-paced specialty environment
• Anticipates needs and proactively solves problems
• Maintains professionalism and composure during emotional or high-stress situations
• Takes pride in delivering an exceptional client experience

• Medical, dental, vision, disability, and life insurance
• Flexible spending accounts
• 401(k) with company match
• Employee Assistance Program
• Three weeks accrued paid time off
• Uniform allowance
• Generous employee pet discount

• Competitive annual continuing education allowance
• VetBloom access for RACE-approved continuing education and training
• Opportunities for advancement and career growth
• Exposure to advanced specialty medicine and mentorship from experienced professionals

• Access to League wellness resources
• Support from our onsite Veterinary Social Worker
• A collaborative culture focused on teamwork, growth, and professional development

At Veterinary Specialty Hospital North County, you'll be an integral part of the internal medicine team, helping clients navigate some of the most important moments in their pets' lives while supporting advanced specialty medicine every day.

Join a team that is passionate about exceptional medicine, compassionate service, and creating extraordinary client experiences.