ACCESS San Fernando Valley is seeking a Client Care Lead to join our growing team!

Job Purpose:

• Support and uphold quality control within the Client Care department.
• Provide secondary point of contact through which all client care questions, comments,
concerns, and issues can be handled.
• Provide training to Client Care Team in an effort to improve service offerings to clients as
well as streamline communication within the hospital.

Duties and Responsibilities:

• Oversee the individuals working within the Client Care department to ensure their work
product is excellent.
• Provides continuous feedback and strives to improve performance and work experience
of the team.
• Round Client Care Representative staff members at the beginning of shifts.
• Audit all records for patients that have been checked in to ensure consistency and quality
control.
• Responsible for completion of daily tasks and reviewing efficiency and accuracy of such.
• Prioritizes client experience/communication and coaches team members.
• Creates the daily task assignment list for all Client Care Representatives.
• As assigned by the Client Care Manager, trains staff in various areas of client service and
operational systems.
• Train new and existing staff and to follow through on training individuals.
• Assist the Client Care Manager with scheduling and team call-out coverage during shifts.
• Other Administrative duties as needed and or assigned by the Client Care Manager.

Qualifications:
• Must have been a member of the Client Care Representative team historically (Preferred).
• Must possess excellent communication and leadership skills.
• Excellent verbal and written communication.
• Dedicated to providing the highest level of client service experience.

Pay Range: $21.00 to $24.00 + overnight, swing, and weekend differentials - compensation to be determined upon experience/skills assessment.

**The position requires flexible availability, including the possibility of swing shifts. Additionally, at least one weekend shift will be required**

We invest heavily in our employees with many opportunities for growth and development!We offer outstanding benefits including medical, dental, vision, and life insurance, paid parental leave, matching 401(k), paid time off, continuing education, generous pet discounts, and much more!