Job Description

The Organ Placement Specialist 1 (OPS) coordinates the allocation of gifted organs to transplant centers, aiding in ensuring continuous patient safety assessment and improvement for donation and transplantation. The OPS may act as the primary liaison with the transplant centers, research facilitates, hospital personnel, and recovery site personnel in all Donor Service Area hospitals within the confines Broward, Dade, Collier, Monroe and Plam beach and St. Lucie counties and the commonwealth of the Bahamas (over 90 hospitals). The OPS is responsible for all activities related to the allocation and utilization of organs from donors. Including, organ allocation for transplant and research, OR timing, travel logistics, communication, and documentation.

Job Duties

· Coordinate the staff in the operating room for local procurements and abroad (i.e., requiring flight transportation) with clinical recovery and preservation of organs for transplantation, and undertakes extensive communications with transplant center, according to established guidelines.

· Exercise clinical judgment and a good fundamental knowledge of organ viability to allow for efficient and effective organ placement practices for transplant and research in accordance with OPTN requirements.

· Conduct organ placement process, coordinating clinical resources requested to optimize organs recovered for transplant and research in adherence with OPTN policy.

· Maintains current knowledge and enforces legal requirements of organ donation.

· Maintain communication between hospitals, outside agencies, professional colleagues, and the general public.

· Manage a high volume of incoming and outbound calls with customers by phone. Build natural rapport and provide accurate and detailed documentation of accounts to ensure proper follow-up.

· Facilitate the transportation and laboratory notification for blood and tissue samples sent for donor testing as well as the transportation of recovered organs when necessary.

· Familiar with all medical aspects of organ donation and bring any questions to the attention of the administrator involved.

· Has a basic knowledge of the donor medical requirements and contraindications.

· Accurately collects, records, and maintains clinical records of donors and recipients as required by the program in accordance with UNOS and CMS standards and requirements.

· Accountable for assigned procurement equipment and supplies.

· Maintains a current list of contact numbers, of all appropriate OPO Staff/ Transplant/Research/Transportation personnel and updates list as needed. This list will be utilized to maintain up to date resources and to contact appropriate personnel based on logistical knowledge of organ donation/recovery process in a timely manner.

· Keeps the OPO’s Clinical leadership apprised of all local and import organ activity

· Responds to administrative duties to include internal and external communication, process improvement projects and quality assurance tasks in a timely manner as defined by the OPO’s leadership.

· Maintain current knowledge of organ procurement and allocation protocols and UNOS policy changes by participating in UNOS education offerings, clinical conferences and continuing medical education.

· Design, facilitate and engage in clinical presentations, education and knowledge sharing with team members, physicians, nurses, and other stakeholders in the donation process.

· Adheres to the OPO’s policies and procedures and safeguards the OPO’s assets.

Education:

Bachelor's Degree preferred.

Associate's Degree with a concentration in healthcare field or related and/or possesses 2-3 years' experience in a clinical environment such as EMT, Paramedic, RN, LPN, Surgical Technician or equivalent OPO experience.

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience

Prior clinical call center experience preferred.

Direct experience in a healthcare setting is strongly preferred.

Current driver’s license required.