Office Assistant in Plant City, Florida at Pride Delivery and Installation

Essential Functions:
• Follows all processes as communicated by the Corporate office.
Responsible for handling routine clerical work relative to the overall general office operation.
Handles morning duties including routing.
• Assists with Morning employee check in and load out.
Maintains systems/software as needed or directed.
Responsible for daily and/or routine review of delivery numbers as directed.
Answers phones, handles/routes calls.
Responsible for driver/delivery dispatch, including monitor and instruction of customer delivery app. Helps ensure customer requirements are met by driver team. • Handles paperwork filing.
Handles daily data entry.
Handles customer inquiries, resolves or directs as needed.
Handles customer communication process including but not limited to inbound calls, outbound time frame calls, and delivery scheduling.
Monitors local office email and communication and direct or resolves as needed.
Responsible for daily driver settlement and verifies route pay as-needed.
Reviews daily completed customer BOL and advises management of needed follow up.
Monitors unscheduled orders and customer communication.
Creates daily work order and delivery paperwork.
Maintains open order report to ensure compliance.
Creates delivery BOL for customers as requested.
Reviews completed routes daily to understand any incomplete orders that will need to be controlled going forward.
Coordinates and assists with receiving, and reporting inbound information to appropriate associates.
All other duties as assigned.
Competencies:
Must be a quick learner, able to learn new software programs quickly.
Must be a self-starter, self-motivated to learn more and expand skillset.
Must have good communication skills with the ability to communicate with customers, managers, and employees on all levels.
Must have the ability to prioritize and be aware of things need to be done.
Must have the ability to perform all tasks listed in the job description.
Must have a math aptitude.