Overview:

We are seeking a highly organized and detail-oriented Remote Scheduler to oversee and manage the scheduling of our security personnel. This role is crucial to ensuring optimal coverage and operational efficiency. The ideal candidate will possess excellent time management skills, be adept at handling complex scheduling scenarios, and maintain a high standard of professionalism in all communications.

Responsibilities:

• Develop, maintain, and adjust security guard schedules to ensure effective coverage and minimize overtime.
• Efficiently manage both advance schedule changes and last-minute call-outs to ensure all shifts are adequately staffed.
• Administer and monitor the scheduling email and phone line, addressing inquiries and processing both short-term and long-term scheduling requests promptly.
• Proactively reach out to security officers and guards to fill shifts as needed, ensuring all shifts are covered without disruption.
• Execute timely and clear communication through text and email notifications regarding schedule opportunities, updates, and changes.
• Resolve inquiries from security personnel related to schedule adjustments, shift swaps, and availability.
• Demonstrate proactive problem-solving abilities to address and resolve scheduling conflicts and issues efficiently.
• Maintain and update the staff scheduling database, ensuring accuracy and currency of all information.
• Manage lists and records related to staffing and schedules, including time-off requests, shift adjustments, and security personnel availability and preferences.
• Ensure all scheduling activities are accurately updated in Celayix, documented, and maintained for personnel reporting purposes.
• Distribute the color-coded UPRR schedule for the following day to officers, guards, supervisors, managers, and UPD Senior Leadership.
• Send detailed confirmations to new officers prior to their first scheduled training day on UPRR assignments.

Qualifications:

• Proven experience in a scheduling or administrative support role, preferably within the security or related industry.
• Demonstrated ability to organize workload effectively and prioritize tasks based on operational needs.
• Strong time management skills with a keen attention to detail, thriving in a fast-paced environment.
• Exceptional problem-solving capabilities for handling complex and sensitive scheduling issues.
• Strong verbal and written communication skills with the ability to build and maintain professional relationships.
• Highly self-motivated with a proactive approach to work, showing ownership and dedication to high-quality standards.
• Experience working collaboratively in a dynamic environment, managing issues efficiently and meeting tight deadlines.
• Proficiency in Microsoft Office software and scheduling tools. Experience with Teams and Celayix preferred, but not required.
• Must maintain a fully distraction-free workspace to ensure productivity and focus during remote working hours.
• Employment with another company during scheduled working hours is not permitted.